What are the responsibilities and job description for the Clubhouse Grille Server position at City of Alcester?
GENERAL PUPOSE OF THIS POSITION:
To provide exceptional dining experience for our guests
To take orders, serve food and beverages, and ensure the guests have a pleasant experience
Personnel are asked to be a friendly, enthusiastic, and customer-focused team member
SCOPE OF THIS POSITION:
To keep the Golf Clubhouse looking its best and offering good food and beverage services
Treating Customers in a manner that is professional and friendly
ESSENTIAL DUTIES & RESPONSIBILITIES:
Greet guests warmly upon arrival and provide menus. Offer recommendations and answer questions about the menu, beverages, and daily specials.
Accurately take guest orders and relay them to the kitchen staff. Ensure special dietary needs and preferences are communicated clearly.
Serve food and beverages promptly and courteously. Monitor guests’ dining experience to ensure they are satisfied with their meal and service.
Set up and clear tables efficiently. Refill beverages, replace utensils, and address guest needs as they arise
Present checks to guests, process payments, and return change or receipts accurately. Handle cash, credit, and other forms of payment securely.
Maintain a clean and organized work environment, including tables, service stations, and dining areas. Follow all sanitation and safety guidelines.
Work closely with kitchen staff and other servers to ensure smooth operations. Assist team members as needed, including in high-volume situations.
Address and resolve guest concerns or complaints professionally and promptly. Escalate issues to management when necessary.
KNOWLEDGE, SKILLS AND PERSONAL ABILITIES:
KNOWLEDGE & Skills:
Previous experience as a server or in a customer-facing role is preferred but not required. On-the-job training will be provided.
Ability to greet & treat customers professionally.
Ability to properly count cash and change.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and multitask effectively.
Strong attention to detail and a commitment to providing outstanding customer service.
PERSONAL ATTRIBUTES:
Treat the General Public with Respect
Self-Motivated
Strong Time Management Skills
Maintain the Integrity of City Information & Property
WORKING CONDITIONS:
PHYSICAL DEMANDS:
Be able to lift up to 25 pounds
Be able to work in outdoor conditions both heat & cold
Be able to walk long distances
ENVIRONMENTAL CONDITIONS:
Tolerance to outdoors as some patio service required
MENTAL DEMANDS:
Maintain Calm in Crisis situations
Self-Driven / Self Motivated
Ability to operate a cash register, make change, run credit cards for transactions
Ability to maintain focus on several projects happening simultaneously and completing all that are started
Availability & Benefits:
Flexible schedule to include evenings, weekends, and some holidays
Competitive hourly wages plus tips
Meal discounts while on shift
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