Human Services Specialist II Clinical Case Manager - Trails

Clinical Case Manager - Trails

As a member of the Coordinated Specialty Care (CSC) team, the clinical case manager will be responsible for working with adolescents and young adults who have experienced first episode of psychosis. The position involves providing individual, group, and family supportive counseling; the preparation, monitoring, and assessment of individual treatment plans; crisis intervention; recovery coaching; diagnostic review; psycho-education; conducting clinical assessments as indicated; linking consumers to needed services; and exploring community resources. Duties also include targeted outreach for the non-engaged consumer; assessing, referring, and collaborating with community resources; evaluating consumer progress; and maintaining clear, concise consumer records.

The ideal candidate should have knowledge of substance abuse, child and adolescent development and behavioral health disorders. Knowledge of available community resources, such as medical, legal, mental health, economic and social services. Knowledge of treatment issues related to behavioral, emotional, economic and social problems, including dual diagnosis, and chemical dependency. Skill in engaging a variety of clients and in communicating clearly and effectively, both orally and in writing with clients, other professionals and citizens. Ability to perform individual and group counseling and or provide prevention and education services. Ability to evaluate client needs and formulate goals to resolve social and emotional problems.

• Interviews consumers to assess current status, history, strengths, areas for growth, stages of change, and preferences;
• Provide outreach to clients and families in the community setting;
• Provides supportive services to consumers such as crisis intervention, counseling, problem solving, and wellness planning including medication psychoeducation;
• Develops individual treatment plans with consumers through shared decision-making and provides case management/recovery coaching, attending to needs such as housing, family relationships, meaningful activities, day care, family planning, health care, financial management, education, training, and employment;
• Conducts clinical assessments as indicated, including but not limited to Beck Depression Inventory, Mini Mental Status Exam, internal agency bio-psychosocial assessment, diagnostic reviews;
• Locates, procures, coordinates, and monitors the delivery of necessary services for the consumer and/or their family;
• Provides psychoeducation, social skills training, coping skills, and other supports;
• Assist with the ongoing development and implementation of the Young Adult life skills group;
• Consulting, corresponding, and making recommendations to medical and psychiatric;
• staff concerning consumer medical and psychiatric needs;
• Completes disability determination reports and assists consumers with navigating access to entitlements and benefits;
• Acts as a liaison between substance abuse services, social services, mental health, housing, and shelters;
• Provides advocacy for consumers via the court system, social, benefits, employment and school services, and in securing/maintaining housing;
• Meets regularly with an interdisciplinary team to aid in identifying necessary services for consumers;
• Identifies and provides targeted outreach and engagement to co-occurring individuals in the community and in shelters;
• Participates in staff meetings and staff development programs;
• Prepares reports and completes records of consumer and related family contact with the agency;
• Attends regular team meetings, relevant training sessions, and conferences;
• Performs related duties as assigned.

Minimum & Additional Requirements

Bachelor's Degree in psychology, social services, public health, guidance, or a related field; three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Employees must possess a valid driver's license issued by the State of their residence.

Preferred Qualifications

Bachelor’s Degree in Psychology, Social Work, Counseling, Human Services or a related field; At least three years of experience in the provision of mental health and /or substance abuse treatment services to seriously mentally ill adults. At least one year of experience in working with clients in crises, engaging individuals and their families in Recovery oriented treatment and working with individual’s involved with the criminal justice system; Fluent and Bilingual English/Spanish, French, African or Middle Eastern languages.

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