Human Services Specialist II - Crisis Outreach Case Manager

Salary : $56,890.08 - $76,206.00 Annually

Location : Alexandria, VA

Job Type : Full-Time

Job Number : 2025-00211

Department : Department of Community and Human Services

Division : CENTER FOR ADULT SERVICES

Opening Date : 01 / 02 / 2025

Closing Date : 1 / 16 / 2025 11 : 59 PM Eastern

Bargaining Unit : N / A

Human Services Specialist II

Crisis Outreach Case Manager

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Specialist II position.

An Overview

The Crisis Outreach Case Manager conducts outreach for and provides support to individuals in the City of Alexandria that have recently experienced a behavioral health crisis, to ensure stability, connection to services, and engagement in services. Responsibilities include receiving and triaging referrals for outreach, conducting outreach by phone and in person in the community, assessing for immediate needs during outreach, completing referrals, ongoing coordination with referring parties, and documentation. The position collaborates and coordinates with multiple referral sources including, but not limited to, first responders, state and private psychiatric facilities, jail mental health, and DCHS Emergency Services. The Crisis Outreach Case Manager is also responsible for maintaining databases, completing reports, data entry, participation in meetings with team and stakeholders, and may be requested to provide support to DCHS Emergency Services.

What You Should Bring

The ideal candidate will have extensive experience providing support and case management services to adults and youths experiencing and having experienced behavioral health crisis; strong knowledge of agencies, prevention and diversion resources, behavioral health services, and social services available to City of Alexandria residents; skills in coordinating and collaborating with local and regional stakeholders; ability to work well on a team; excellent verbal and written skills; and experience working with and providing services to culturally diverse populations.

The Opportunity

• Conduct outreach for and provide short-term support to individuals in the City of Alexandria that have recently experienced a behavioral health crisis;
• Determine post-crisis needs for referred individuals and provide appropriate resources and referrals;
• Receive and triage referrals for post-crisis outreach from multiple sources, including but not limited to first responders, state and private psychiatric facilities, jail mental health, and DCHS Emergency Services;
• Coordinate and collaborate with internal and external referral sources;
• Complete necessary documentation, data entry, and tracking;
• Maintain clinical records in accordance with State, City, Departmental and Federal compliance requirements;
• Participate in meetings with team and stakeholders;
• Handle time-sensitive and confidential information;
• As needed, provide support to DCHS Emergency Services team;
• Perform related work as required

About the Department

The Center for Adult Services (CAS) provides programs and services in Aging; Adult Protective Services; Clinical & Emergency Services; and Community & Residential Support Services for seniors and for persons with mental illness, intellectual disabilities and substance use disorders. CAS provides compassionate and effective person-centered services based on best practices. Our teams support self-determination, safety and recovery for Alexandria residents affected by abuse, neglect, mental illness, intellectual disabilities, and substance abuse disorders.

Minimum & Additional Requirements

Bachelor's Degree in psychology, social services, public health, guidance, or a related field; three years of experience in the provision of mental health and / or substance abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Employees must possess a valid driver's license issued by the State of their residence.

Preferred Qualifications

Registration as a Qualified Mental Health Professional - Adult (QMHP-A); at least two years of experience in providing mental health case management to adult and youth populations; at least one year of experience in crisis intervention; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Bilingual (English / Spanish) to meet needs of population served. Proficiency with Microsoft Office, Excel, Publisher, Word, and Outlook.

Notes

This position requires the successful completion of pre-employment background checks including but not limited to : Criminal Records Check; VA State Child Abuse / Neglect Registry; Medicare / Medicaid Fraud Database; education / certifications; drug screening; and driver's license.

Schedule

Monday through Friday, 9 : 00AM - 5 : 00PM.

We are proud to welcome you to explore the City of Alexandria's excellent benefits and programs!

The benefits referenced on this site, may be changed from time to time without notice. Also, temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Benefits Division of the Department of Human Resources at 703.746.3785 or email

In Virginia or any other location, have you ever been or are you the subject of a founded complaint of child abuse or neglect? If yes, list all cases and explain. If no, indicate "N / A."

All positions in DCHS require successful completion of pre-employment background checks in the Virginia State Child Abuse / Neglect Registry and national Medicare / Medicaid Fraud Database. Some positions require criminal records check, and scrutiny of any found criminal records against the Virginia Department of Behavioral Health & Developmental Services list of Barrier Crimes. Some positions require drug testing, and verification of driver's license and education / certifications.

To answer yes to this question, you must answer yes to all the following questions :

If you answered "No" to question 3, do you have any equivalent combination of experience and training which provides the required knowledge, skills, and abilities for this position? (If you answered, "Yes' to question 3, please answer "Yes" to this question).

Are you licensed or license eligible as a Qualified Mental Health Professional - Adult (QMHP-A)?

Do you have at least two (2) years of experience in providing mental health case management to adult and youth populations?

Do you have at least one (1) year of experience in crisis intervention?

Are you Fluent and Bilingual in both English and Spanish to meet needs of population served?

Are you proficient with Microsoft Office, Excel, Publisher, Word, and Outlook?

Required Question

Salary : $56,890 - $76,206