What are the responsibilities and job description for the Customer Service Representative position at City of Allen, TX?

Salary : $17.03 - $24.70 Biweekly

Location : Allen, TX

Job Type : Full Time

Department : COMMUNITY SERVICES-WATER & SEWER

Division : UTILITY BILLING / COLLECTIONS

Opening Date : 01 / 07 / 2025

Closing Date : 1 / 17 / 2025 5 : 00 PM Central

Description

HIRING RATE : $17.032 Hourly

FULL HIRING RANGE : $ 17.032 - $20.8649 Hourly

The City :

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone.

The City's Mission is " to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced."

Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTER S ! "

People First - Giving priority to others

Respect - Treating others with courtesy and dignity

Integrity - Serving with honesty, trust and hard work

Deliver - Following through on commitments while exceeding expectations

Excel - Creating an innovative and improving work environment

The Position : Under direct supervision, performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.

Essential Functions

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provides customer service to the public and / or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.

Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.

Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.

Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.

Job Requirements

Education and Experience :

High School diploma or equivalent and one (1) year of customer service experience, with cash handling experience preferred.

Special Requirements :

Must possess a valid Texas Class C driver's license.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

Supplemental Information

Knowledge of :

City rules, regulations, policies, and procedures with particular attention to codes and ordinances.

Utility billing and customer service procedures, practices, and techniques.

Modern office practices, procedures, and equipment.

Skill in :

Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.

Providing outstanding customer service and conflict resolution.

Handling highly sensitive information and data with an absolute degree of confidentiality.

Working effectively in a high-pressure environment with changing priorities.

Effectively communicating in both oral and written formats.

Supervision Exercised :

Direct Supervision : Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines.

Physical Demands / Environmental Factors :

Standard office environment.

Ability to sit or stand for long periods.

Ability to operate city or personal vehicle for business purposes.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

Discover the Exceptional Benefits of Working with the City of Allen!

Health & Dental Insurance

Comprehensive Medical Coverage : Choose between two EPO medical plans through UnitedHealthcare, including a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) and city contributions. Both plans include vision insurance.

Flexible Dental Plan : Access care in and out-of-network with our UnitedHealthcare dental plan, all while enjoying low monthly premiums.

Coverage Start Date : Your benefits begin the first day of the month following just 30 days of employment.

Robust Insurance Coverage

Life Insurance : Rest easy with Basic Group Life and Accidental Death & Dismemberment coverage, with options up to $250,000.

Long-Term Disability : Provided at no cost to safeguard your financial future.

Optional Benefits : Personalize your coverage with Short-Term Disability, Voluntary Supplemental Life, Dependent Life, and Voluntary AD&D insurance at affordable group rates.

Flexible Spending Accounts (FSA)

Smart Savings : Manage your health and dependent care expenses with ease through payroll deductions and tax advantages.

Wellness Program

Health Incentives : Earn financial rewards by participating in health activities through our year-round wellness program.

Workers Compensation

Safety Net : You're fully covered for any work-related injuries, ensuring your peace of mind on the job.

Generous Time Off

Paid Holidays : Enjoy nine paid holidays annually, plus a personal day just for you.

Vacation : Earn 120 hours of vacation annually, increasing to 160 hours after 10 years of service-giving you ample time to relax and recharge.

Unlimited Sick Leave : Accrue 4.62 hours per pay period with no cap, ensuring flexibility for when you need it most.

Retirement Benefits

TMRS Participation : Secure your future with the Texas Municipal Retirement System (TMRS), featuring a 2-to-1 city match upon vesting and retirement.

Social Security : Gain additional retirement security by participating in Social Security.

Deferred Compensation

457 Plan : Save for your future while lowering your taxable income by contributing to our deferred compensation plan.

Longevity Rewards

Monthly Bonus : After your first year, receive $4 for every month of service-a reward that grows with your career.

Join the City of Allen Team!

Experience a benefits package designed to support your health, well-being, and future. Apply today and start your rewarding journey with us!

In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application.Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "Incomplete", so please be thorough in answering the questions.Please indicate whether or not you accept these terms by checking the appropriate box below.

Are you legally authorized to work in the United States?

Are you currently employed by or have you worked for the City of Allen in the past?

Please indicate the highest level of education you have completed :

High School Diploma or GED

Some College

Associate's Degree

Bachelor's Degree

Master's Degree or higher

None of the above

How many years of relevant experience do you have? Please note : All relevant experience must be listed on the application.

4 or more years

3 - 4 years

2 - 3 years

1 - 2 years

Less than one year

Please list the certifications you currently hold. If none, type NA.

Describe your professional experience working in utilities. If none, type NA.

What Microsoft programs do you have more than one year of professional experience working with? (i.e., Excel, Word)

Please list five skills that would apply to this position with which you have more than one year of professional experience.

Do you have a current and valid Driver's License?

If you do not currently hold a valid Driver's License, are you able to obtain one prior to employment?

Not applicable

Required Question

Salary : $250,000

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