What are the responsibilities and job description for the Customer Service Representative position at City of Allen, TX?
HIRING RATE: $17.032 Hourly
FULL HIRING RANGE: $17.032 - $20.8649 Hourly
The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone.
The City's Mission is " to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced."
Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"
- People First – Giving priority to others
- Respect – Treating others with courtesy and dignity
- Integrity – Serving with honesty, trust and hard work
- Deliver – Following through on commitments while exceeding expectations
- Excel – Creating an innovative and improving work environment
The Position:
Under direct supervision, performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.
Essential Functions
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.
- Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.
- Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.
- Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
Job Requirements
Education and Experience:
High School diploma or equivalent and one (1) year of customer service experience, with cash handling experience preferred.
Special Requirements:
- Must possess a valid Texas Class C driver’s license.
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.
Supplemental Information
Knowledge of:
- City rules, regulations, policies, and procedures with particular attention to codes and ordinances.
- Utility billing and customer service procedures, practices, and techniques.
- Modern office practices, procedures, and equipment.
Skill in:
- Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
- Providing outstanding customer service and conflict resolution.
- Handling highly sensitive information and data with an absolute degree of confidentiality.
- Working effectively in a high-pressure environment with changing priorities.
- Effectively communicating in both oral and written formats.
Supervision Exercised:
Direct Supervision: Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines.
Physical Demands/Environmental Factors:
Standard office environment.
- Ability to sit or stand for long periods.
- Ability to operate city or personal vehicle for business purposes.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.
Discover the Exceptional Benefits of Working with the City of Allen!
Health & Dental Insurance
- Comprehensive Medical Coverage: Choose between two EPO medical plans through UnitedHealthcare, including a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) and city contributions. Both plans include vision insurance.
- Flexible Dental Plan: Access care in and out-of-network with our UnitedHealthcare dental plan, all while enjoying low monthly premiums.
- Coverage Start Date: Your benefits begin the first day of the month following just 30 days of employment.
- Life Insurance: Rest easy with Basic Group Life and Accidental Death & Dismemberment coverage, with options up to $250,000.
- Long-Term Disability: Provided at no cost to safeguard your financial future.
- Optional Benefits: Personalize your coverage with Short-Term Disability, Voluntary Supplemental Life, Dependent Life, and Voluntary AD&D insurance at affordable group rates.
- Smart Savings: Manage your health and dependent care expenses with ease through payroll deductions and tax advantages.
- Health Incentives: Earn financial rewards by participating in health activities through our year-round wellness program.
- Safety Net: You’re fully covered for any work-related injuries, ensuring your peace of mind on the job.
- Paid Holidays: Enjoy nine paid holidays annually, plus a personal day just for you.
- Vacation: Earn 120 hours of vacation annually, increasing to 160 hours after 10 years of service—giving you ample time to relax and recharge.
- Unlimited Sick Leave: Accrue 4.62 hours per pay period with no cap, ensuring flexibility for when you need it most.
Retirement Benefits
- TMRS Participation: Secure your future with the Texas Municipal Retirement System (TMRS), featuring a 2-to-1 city match upon vesting and retirement.
- Social Security: Gain additional retirement security by participating in Social Security.
- 457 Plan: Save for your future while lowering your taxable income by contributing to our deferred compensation plan.
- Monthly Bonus: After your first year, receive $4 for every month of service—a reward that grows with your career.
Join the City of Allen Team!
Experience a benefits package designed to support your health, well-being, and future. Apply today and start your rewarding journey with us!
Salary : $17 - $21
