MEDICAL ASSISTANT BI LINGUAL

Grade Number: 12M
Department: Community and Economic Development, Bureau of Health
Union: S.E.I.U.

GENERAL PURPOSE

The Medical Assistant/Bilingual is a public health professional responsible for providing services to patients under the direction of the Clinical Services Manager. This care can include but is not limited to patient education, phlebotomy services, vaccine administration, disease investigation, contact tracing services, translation services and home visitation. Additional responsibilities include performing clerical/administrative duties within the clinic or front desk settings under the direction of a manager.

SUPERVISION RECEIVED

Works under the supervision of the Clinical Services Manager.

SUPERVISION EXERCISED

Does not supervise other staff members

ESSENTIAL DUTIES AND RESPONSIBILITIES

(A) Provides care to patients in various clinics including Child and Adult Immunization Clinics, STD Clinics, and Tuberculosis Clinics. Tasks to include, but not limited to vaccine administration, vital sign procurement, laboratory specimen processing, and weight measurement.
(B) Maintains a record of Maternal/Child health (MCH) activities, collects MCH program data, compiles data via computer database and assists with the preparation of monthly and quarterly reports for the Pennsylvania Department of Health and intra-program evaluation.
(C) Works as an integral member of the clinical team; maintains communication with Communicable Disease, Environmental Health and Injury Prevention programs.
(D) Ability to work in a variety of settings including on and off-site and in-home.
(E) Participates in professional development programs to enhance knowledge and performance.
(F) Participates in patient and community education; provides health education in clinics and the home; presents health education advocacy programs to students, civic groups, and human service agencies; evaluates the effectiveness of the education.
(G) Available to respond to public health emergencies and assume the roles designated for him/her in the public health emergency response plan.
(H) Provide quality and effective customer service with courtesy and understanding to our customers, citizens and internal departments.
(I) Acquires, maintains and demonstrates the public health core competency
Skill levels listed below:

Aware - Policy Development / Program Planning, Leadership, Financial Planning, Analytical Assessment, Systems Thinking
Knowledgeable - Community Dimensions of Practice, Basic Public Health
Proficient - Cultural Competency, Communication
(J) Performs related work as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

(A) Associate degree medical assisting
(B) 3 years of recent experience as a medical assistant

Necessary Knowledge, Skills and Abilities:

(A) Ability to speak and write Spanish required
(B) Ability to organize and manage time.
(C) Ability to work independently to meet program objectives.
(D) Knowledge of the principles of health education.
(E) Good communication and interpersonal skills.
(F) Ability to establish and maintain effective working relationships with associates; community organizations; government; professional and non-professional groups; and the general public.
(G) Ability to work as a team player with peers and other professionals within and outside the agency.
(H) Ability to work effectively with members and leaders of the community and and the general public, and to interact in a non-judgmental, culturally sensitive manner with people of diverse cultures and lifestyles.
(I) Willingness to perform outreach duties in the community.
(J) Possession of a valid driver's license.

SPECIAL REQUIREMENTS

None

TOOLS AND EQUIPMENT USED

This position requires daily use of a motor vehicle, computers, printers, photocopiers, phone, multimedia equipment (e.g. portable projectors, projection screens) and other electronic devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.