What are the responsibilities and job description for the CSR INTAKE SPECIALIST position at City of Amarillo?
STARTING PAY: $14.41 per hour
SUMARY
This position provides citizens with information and resources to help reduce numbers of animals in the shelter. Duties include excellent customer service by providing the public with accurate information regarding Animal Management & Welfare policies, programs and procedures. Produces a schedule for the Managed Intake Program. Conducting intake of animals brought to the facility by assigning case numbers, checking for microchips and tags, identifying, weighing, preparing a collar and assigning a kennel; processing and collecting fees for adoption option, surrendered and reclaimed animals; maintaining and enforcing biosecurity procedures; conducting animal inventories; conducting follow up calls for animals with microchips; and updating the bulletin boards showing the stray animal population in buildings B and D as well as the roll away kennels.
ESSENTIAL RESPONSIBILITIES
- Provides high levels of customer service by phone, email and in person by responding to each customer's needs in a prompt, courteous and professional manner.
- Daily, at beginning of shift: inventories kennels for availability to ensure adequate kennels for incoming animals.
- Staffs the front desk of the Animal Shelter.
- Conducts intake for animals brought to the Shelter by assessing the general health and temperament of the animal. advising supervisor of ill or injured animals, assigning a case number, recording vital statistics, compiling and completing all necessary data required on intake data form and assigning the animal to a kennel or other enclosure.
- Attempts to locate owners of lost or abandoned animals by checking for collars, tags and/or microchips.
- Processes adoptions, adoption option, surrendered. reclaimed animals, as well as, spay-a mama program participants by completing the appropriate paperwork and collecting the associated fees.
- Maintains sanitary conditions in and around the front desk, as well as, following appropriate biosecurity procedures when dealing with animals at and around the front desk.
- Updates the Website with current information regarding the animals at the Shelter.
- Administers shots (booster and rabies vaccines) and other medications to animals as directed.
- Microchip animals and processes microchip data.
- Processes donations made to the shelter.
- Assists, as needed, with surgery pickups and questions about surgery incision.
- Provides procedures and general instructions for the use of the traps to the public.
- Performs other job-related duties as assigned.
Knowledge, Skills, Abilities
- Knowledge of animal shelter procedures and regulations.
- Knowledge of safety, sanitation and humane environmental conditions of animals and animal shelters.
- Effective communication and conflict resolution skills.
- Ability to safely handle animals. including those with unknown health and temperament.
- Ability to safely operate a staff or pole, ropes, nets and cameras.
- Skill in using standard office equipment such as copiers, cash register. multi-line phone systems, computers and related software applications for data entry, word process and accounting purposes.
- Strong verbal and written communication skill.
Requires a High School Diploma or its equivalent and a minimum of six months of experience working with animals.
ADA
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job. the employee is regularly required to exert up to 50 pounds of force occasionally and, 25 pounds of force frequently or constantly to lift, carry. push, pull or otherwise move objects. This employee is also required to walk, stand, hear, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.
The employee's work is conducted indoors and outdoors in all types of weather conditions and in an environment that requires the employee to be sensitive to change.
The employee's work is conducted indoors and outdoors in all types of weather conditions and in an environment that requires the employee to be sensitive to change.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
About Us
Start your career with the City of Amarillo today! We are committed to providing the highest quality services to our community, and we believe that starts with our team. As a city, we are dedicated to supporting our employees and providing opportunities for growth and development. Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent. We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.
Salary : $14
