What are the responsibilities and job description for the Municipal Broadband Network Technician position at City of Anacortes?
JOB
Responds to customer trouble calls. Participates in the design, engineering, configuration, documentation, and maintenance of the City of Anacortes Municipal Fiber Network (MFN) network architecture and network elements. Interfaces with outside vendors and consultants for matters related to the network architecture and network elements. Maintains network configuration records. Monitors network performance levels.
EXAMPLE OF DUTIES
Work on a team performing new customer activations.Respond to customer trouble calls with telephone calls, emails, and site visits.Monitor and maintain primary and backup connectivity between network and outsourced network management/monitoring resources.Monitor and maintain local instance / display of network status and performance driven by outsourced network management service.Maintain equipment configuration archives.Recommend prudent equipment spares levels.Participate in evaluation of technologies, equipment and vendors.Maintain systematic standards for network and circuit documentation.Participate in network maintenance activities.Troubleshoot and resolve network performance issues and/or outages. Develop, document and maintain processes and procedures for troubleshooting issues.Interface with ARIN for City’s Municipal Fiber Network’s Autonomous System Number, IPv6 addresses, IPv4 addresses and any other ARIN matter. Manage and document IPv4 and IPv6 address spaces. Manage customer Domain Name System resource record requirements.Prepare and archive periodic overall and customer-specific bandwidth usage reports.Participate in periodic staff meetings.Work in office, out of doors and at customer locations. Maintain regular, reliable, and punctual attendance. Be available during after-hours and weekends. Be available during outages until resolved. Be available during natural disasters & network outages and respond to the needs of a 24/7/365 service provider operation.
SUPPLEMENTAL INFORMATION
LEVEL OF AUTHORITY: Is responsible for sound judgment, thoroughness, and competence, where failure to perform effectively and efficiently could have serious impact on municipal operations, public relations, MFN revenues and the efficient use of resources. Makes recommendations to management based on knowledge of networking principles, state of the MFN network and vendors’ equipment capabilities.WORK ENVIRONMENT: Work is performed in an office, meeting room, outdoor and customer premise environments where noise and frequent interruptions are often present. Work is often performed under the stress associated with the need to meet inflexible deadlines.PHYSICAL: Work is performed in an office, meeting room, outdoor and customer premise environments where noise and frequent interruptions are often present. Work requires reaching, twisting, turning, kneeling, bending, squatting, normal range of hearing and visual acuity, eye/hand coordination and manipulation skills to operate a variety of office equipment, computers and telephone, as well as the ability to sit for extended periods of time and access all areas of the facility and customer premises including stairs. Work is often performed under the stress associated with the need to meet inflexible deadlines. Position requires hearing, seeing, talking and repetitive motions of hands and wrists. Frequent sitting or standing. Must be able to push, pull, or lift ten pounds and carry twenty pounds. OTHER: The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility; but should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned. Following an offer of employment, and prior to starting work, individuals may be required to have a pre-employment physical examination by a physician designated by the City of Anacortes. The City will pay for the examination. Satisfactory clearance to perform essential job functions will be required for employment. As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement and an agreement not to use tobacco products in any form while on the job.The City of Anacortes is an equal opportunity employer. All applicants will be considered regardless of race, color, national origin, citizenship or immigration status, creed, sex (including pregnancy), age (over 40), marital status, families with children, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, genetic information, sexual orientation including gender identity, or status as an honorably discharged veteran or military status, or any other class protected by federal, state, or local law. Accommodations for people with disabilities are provided on request.
Responds to customer trouble calls. Participates in the design, engineering, configuration, documentation, and maintenance of the City of Anacortes Municipal Fiber Network (MFN) network architecture and network elements. Interfaces with outside vendors and consultants for matters related to the network architecture and network elements. Maintains network configuration records. Monitors network performance levels.
EXAMPLE OF DUTIES
Work on a team performing new customer activations.Respond to customer trouble calls with telephone calls, emails, and site visits.Monitor and maintain primary and backup connectivity between network and outsourced network management/monitoring resources.Monitor and maintain local instance / display of network status and performance driven by outsourced network management service.Maintain equipment configuration archives.Recommend prudent equipment spares levels.Participate in evaluation of technologies, equipment and vendors.Maintain systematic standards for network and circuit documentation.Participate in network maintenance activities.Troubleshoot and resolve network performance issues and/or outages. Develop, document and maintain processes and procedures for troubleshooting issues.Interface with ARIN for City’s Municipal Fiber Network’s Autonomous System Number, IPv6 addresses, IPv4 addresses and any other ARIN matter. Manage and document IPv4 and IPv6 address spaces. Manage customer Domain Name System resource record requirements.Prepare and archive periodic overall and customer-specific bandwidth usage reports.Participate in periodic staff meetings.Work in office, out of doors and at customer locations. Maintain regular, reliable, and punctual attendance. Be available during after-hours and weekends. Be available during outages until resolved. Be available during natural disasters & network outages and respond to the needs of a 24/7/365 service provider operation.
SUPPLEMENTAL INFORMATION
LEVEL OF AUTHORITY: Is responsible for sound judgment, thoroughness, and competence, where failure to perform effectively and efficiently could have serious impact on municipal operations, public relations, MFN revenues and the efficient use of resources. Makes recommendations to management based on knowledge of networking principles, state of the MFN network and vendors’ equipment capabilities.WORK ENVIRONMENT: Work is performed in an office, meeting room, outdoor and customer premise environments where noise and frequent interruptions are often present. Work is often performed under the stress associated with the need to meet inflexible deadlines.PHYSICAL: Work is performed in an office, meeting room, outdoor and customer premise environments where noise and frequent interruptions are often present. Work requires reaching, twisting, turning, kneeling, bending, squatting, normal range of hearing and visual acuity, eye/hand coordination and manipulation skills to operate a variety of office equipment, computers and telephone, as well as the ability to sit for extended periods of time and access all areas of the facility and customer premises including stairs. Work is often performed under the stress associated with the need to meet inflexible deadlines. Position requires hearing, seeing, talking and repetitive motions of hands and wrists. Frequent sitting or standing. Must be able to push, pull, or lift ten pounds and carry twenty pounds. OTHER: The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility; but should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned. Following an offer of employment, and prior to starting work, individuals may be required to have a pre-employment physical examination by a physician designated by the City of Anacortes. The City will pay for the examination. Satisfactory clearance to perform essential job functions will be required for employment. As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement and an agreement not to use tobacco products in any form while on the job.The City of Anacortes is an equal opportunity employer. All applicants will be considered regardless of race, color, national origin, citizenship or immigration status, creed, sex (including pregnancy), age (over 40), marital status, families with children, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, genetic information, sexual orientation including gender identity, or status as an honorably discharged veteran or military status, or any other class protected by federal, state, or local law. Accommodations for people with disabilities are provided on request.
