Business Information Systems Administrator

The City of Anaheim Finance Department is seeking a highly motivated Business Information Systems Administrator to join the team.  The successful candidate would be a team player, results and solution oriented, adaptable and open-minded with the ability to learn quickly.  The Business Information Administrator is responsible for managing and administering a variety of systems and applications, in the area of public safety, primarily for the Anaheim Police Department.
 
Qualified candidates must possess three years of progressively responsible experience in systems administration, analysis, development and project management related to various system applications used for public safety operations or law enforcement setting, supplemented by completion of the twelfth grade and college level course work in computer science, business information systems, or a related field.
  
Ideal candidate will possess the experience and ability to provide value-added support to the City IT Team, and department system users, and ensure system security and compliance with agency polices and industry standards, including HIPAA and Criminal Justice Information Services (CJIS).  The ideal candidate will have extensive technical knowledge and experience in system administration, application development, automation/integration setup, and cloud platform integration.
 
Additionally, the candidate will possess strong analytical, problem-solving, and communication skills to effectively manage and communicate with a wide range of stakeholders. 

Please note: The selection process includes, but is not limited to, a written exam, skills exam, oral interview, background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening.The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
 
Provide technical and administrative support for a variety of systems and applications; provide user support on vendor supported systems including application updates, technical troubleshooting and development and maintenance of system documentation.
  
Provide project management for system modifications, interface programs, new systems, databases, and annual updates. Develop and lead project plans, timelines, and test data for implementation.
  
Initiate requests and define requirements for custom reports and queries based on users’ needs and specifications; work with technical support teams to perform file extracts and queries.
  
Provide high-level technical assistance to support compliance to department initiatives and mandatory reporting.
  
Review new technology and processes to determine feasibility with existing systems; prepare data flow diagrams and process flow analysis for current and new automation to ensure maximum system utilization.
  
Participate in negotiating acceptable issue resolution and required delivery schedules with software, technical, and other third party vendors.
  
Develop functional designs and detailed specification documentation for complex system modifications and interfaces; coordinate department technology needs with the City’s central information technology staff and vendors. Train and provide technical direction and support to users and operators on software and custom applications; write procedures for utilizing software and applications.
  
Coordinate with vendors, internal technical staff, management, and system users for the implementation of new systems or functions, facilitate training and development of procedures to promote best practices and efficiencies.
  
Maintain an open line of communication with users; use a proactive approach to problem solving; negotiate effective resolution to problems and provide alternatives to meet system needs.
 
Generate standard and custom products such as reports, diagrams, exhibits, and displays. Perform and review daily, monthly, and annual jobs and reports associated with departmental applications. 
  
Provide assistance with the development, preparation and evaluation of Requests for Proposal and contracts associated with computerized system acquisitions; gather vendor and technical information and needs requirements; coordinate the review and approval of requests for proposals; assist with the evaluation of proposals and selection of vendor; assist with the preparation and approval of contracts; monitor contract compliance and maintenance agreements as assigned.
  
 Provide on-call support as required; research, analyze and resolve reported system issues.

 Perform related duties as required. Experience and Education: 

• Three years of progressively responsible experience in systems administration, analysis, development, and project management related to various system applications used for public safety operations or law enforcement setting, supplemented by completion of the twelfth grade and college level course work in computer science, business information systems, or a related field.

 Knowledge of:

• Operations, services, and activities of a business information system program; application system software design, database configurations and process workflows systems analysis, system operations, diagnosing, troubleshooting and general maintenance.
• Procedures related to implementation of information systems; computer system architecture, client/server and web-based protocols, local area network systems; analytical research techniques; training and procedure development.
• Cloud-based computing principles, including SaaS, PaaS, and IaaS, and be familiar with cloud-based analytics tools and platforms, such as Microsoft Azure
• Best practices for tracking and evaluating system performance; software testing methodologies; test results for efficient follow-up and record retention; software applications such as spreadsheets, and databases; pertinent Federal, State, and local laws, codes, and regulations.

Ability to: 

• Oversee the administration, maintenance, and data analysis of various systems by effectively applying technical knowledge of automated systems hardware and software.
• Understand users’ needs and recommend system modifications; resolve software and application problems; perform system tests and evaluate data; prepare comprehensive technical and informational reports; work independently; prioritize assignments; develop complex project plans and timelines.
• Develop operational procedures and training documentation; provide user training; make sound recommendations; motivate, supervise and lead subordinate staff; communicate clearly and concisely and maintain effective working relationships with those contacted in the course of work.

License/Certification Required: Possession of a valid California Class C driver’s license.  
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, February 7, 2025 at 5:00PM.  Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 

The selection process includes, but is not limited to, a written exam, skills exam, oral interview, background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening.
  
The following documents (Autobiography, Background Investigation Questionnaire (BIQ), Preliminary Background Information (PHS) are required and must be completed and brought to the oral interview: 

• Autobiography
• Preliminary Background Information (PHS)
• Background Investigation Questionnaire (BIQ)
• Required Documents

Please provide as many of the Required Documents along with your Autobiography, PHS and BIQ.  Items such as transcripts, credit report or other missing documents can be provided upon your receiving them.
 
The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
  
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
 

• Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
• Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
• Any illegal use of anabolic steroids within three years of date of application.
• A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
• Two or more at-fault traffic collisions within three years of the date of application.
• Conviction of a hit-and run offense.
• Any driver's license suspension within five years of date of application.
• Conviction of a felony crime.
• Conviction of any misdemeanor crime within five years of application.
• Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
• Any conviction as an adult, of a theft or larceny crime.

 The following may result in disqualification:
 

• Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
• Prior nitrous oxide use.
• Illegal use of anabolic steroids previous to three years of application.
• Illegal use of a hypodermic needle/ syringe.
• A bankruptcy within the past three years of date of application.
• More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration.  Stating "See Resume" is not an acceptable substitute for a completed application.  
  
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening).  The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
  
Communication regarding your application and/or status will be sent to the email address listed on your application.  Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
  

Salary : $105,766 - $158,648