What are the responsibilities and job description for the IT Service Technician position at City of Antigo?
The IT Support Technician will provide essential technical support for the day-to-day operations of the local government office’s IT Infrastructure. This role is responsible for assisting in maintaining and troubleshooting all computer systems, hardware, software, and network issues for government staff, ensuring smooth and efficient operations across all departments. The ideal candidate will have strong problem-solving skills, technical education and expertise, and the ability to provide exceptional customer service.
Essential Duties and Responsibilities:
•IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
•Provide first-line support for hardware, software, and network issues for all staff.
•Diagnose, troubleshoot, and resolve IT issues, including system failures, printer malfunctions, and application errors.
•Set up and configure new hardware (desktops, laptops, printers, etc.), software installations, and updates.
•Assist with network maintenance, including managing user accounts, permissions, and troubleshooting connectivity issues.
•Respond to helpdesk requests in a timely and efficient manner, maintaining records of issues and resolutions.
•Provide user training for office software, internal systems, and best practices to improve efficiency.
•Assist in maintaining inventory of IT equipment and software licenses.
•Collaborate with the City’s MSP and local government staff to resolve technology-related problems.
•Ensure that all IT-related services and solutions comply with local government policies and procedures.
•Assist in implementing IT projects, upgrades, and new technologies.
•Assist in department budget preparation and recommendations for purchasing.
•Perform other IT-related duties as assigned.Required Skills and Qualifications:
•Associate’s degree in information technology, computer science, or related field or equivalent educational experience.
•Proven work experience (1 - 3 years) in an IT support or technical support role, preferably in a government or public sector environment.
•Strong knowledge of computer hardware, software, operating systems (Windows, Mac OS), and mobile devices.
• Experience with basic network management, including troubleshooting and configuration.
• Experience in troubleshooting and supporting remote access solutions.
• Familiarity with office productivity software (e.g., Microsoft Office, Google Workspace) and common enterprise applications.
• Strong problem-solving abilities and excellent attention to detail.
• Effective verbal and written communication skills to interact with all levels of staff.
• Ability to work independently and in a team environment.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Ability to compile comprehensive reports and presentations.
• Keen knowledge of cybersecurity best practices and privacy regulations related to local government operations.
Preferred Qualifications:
•Experience with Active Directory, Exchange, and Office 365.
•Familiarity with government-specific applications and systems.
•CompTIA A , Network , or other IT certifications are a plus.
Essential Duties and Responsibilities:
•IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
•Provide first-line support for hardware, software, and network issues for all staff.
•Diagnose, troubleshoot, and resolve IT issues, including system failures, printer malfunctions, and application errors.
•Set up and configure new hardware (desktops, laptops, printers, etc.), software installations, and updates.
•Assist with network maintenance, including managing user accounts, permissions, and troubleshooting connectivity issues.
•Respond to helpdesk requests in a timely and efficient manner, maintaining records of issues and resolutions.
•Provide user training for office software, internal systems, and best practices to improve efficiency.
•Assist in maintaining inventory of IT equipment and software licenses.
•Collaborate with the City’s MSP and local government staff to resolve technology-related problems.
•Ensure that all IT-related services and solutions comply with local government policies and procedures.
•Assist in implementing IT projects, upgrades, and new technologies.
•Assist in department budget preparation and recommendations for purchasing.
•Perform other IT-related duties as assigned.Required Skills and Qualifications:
•Associate’s degree in information technology, computer science, or related field or equivalent educational experience.
•Proven work experience (1 - 3 years) in an IT support or technical support role, preferably in a government or public sector environment.
•Strong knowledge of computer hardware, software, operating systems (Windows, Mac OS), and mobile devices.
• Experience with basic network management, including troubleshooting and configuration.
• Experience in troubleshooting and supporting remote access solutions.
• Familiarity with office productivity software (e.g., Microsoft Office, Google Workspace) and common enterprise applications.
• Strong problem-solving abilities and excellent attention to detail.
• Effective verbal and written communication skills to interact with all levels of staff.
• Ability to work independently and in a team environment.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Ability to compile comprehensive reports and presentations.
• Keen knowledge of cybersecurity best practices and privacy regulations related to local government operations.
Preferred Qualifications:
•Experience with Active Directory, Exchange, and Office 365.
•Familiarity with government-specific applications and systems.
•CompTIA A , Network , or other IT certifications are a plus.
Salary : $25
