Account Clerk I - Finance Customer Service

Come join the City of Appleton! Here at the City, you’ll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team—you belong here!

This is a responsible customer service, cash receipting and administrative position which involves moderately complex work methods and problems. Work involves performing a wide variety of customer service, cash receipting and administrative duties which require the application of sound judgment in the interpretation of policies and regulations. Work is performed under moderate supervision of the Customer Service Accounting Supervisor.

Examples of Duties

Essential Job Functions

• Collects and processes all customer receipts, including but not limited to, property tax payments, utility bill payments, accounts receivable and parking ticket remittances.
• Collects and processes all receipts received from other City departments.
• Provides assistance, either in person or over the phone, to customers regarding City billing and collection policies and procedures.
• Reconciles cash receipts and compiles the bank deposit on a daily basis.
• Primary contact for parking citation questions, and provides information on the appeal process.
• Updates vehicle registration suspensions and processes satisfactions on suspended citations.
• Communicates with Parking Manager and customers regarding review forms and updates parking system.
• Works with Appleton Police Department regarding towed vehicles due to excessive citations.
• Sets court dates and processes required paperwork for parking citations.
• Sells and records Valley Transit bus tickets and MSB disposal tags.
• Processes mail and night deposit box receipts.
• Answers telephone as Finance Department telephone customer service representative for utility, tax, parking and miscellaneous City Hall telephone calls; responds to inquiries and routine complaints and/or routes calls to appropriate individuals or departments.
• Completes utility account move in and move outs.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

• Works on special projects, utilizing Excel spreadsheets, or assisting other department personnel.
• Provides backup for other clerical positions as needed.
• Completes other work as assigned.

Typical Qualifications

Experience in responsible cashier/teller, customer service and administrative work. Graduation from high school, plus at least one year of college, business, or technical school, or any equivalent combination of education, experience and training which provides the following knowledge, abilities, and skills:

• Knowledge of cash handling, receipting, and reconciling.
• Knowledge of bookkeeping and basic accounting processes and practices.
• Knowledge of business English, spelling, telephone etiquette, and arithmetic.
• Knowledge of departmental rules, regulations, procedures and functions.
• Ability to interact with the public in a tactful and courteous manner.
• Ability to work accurately under pressure and to meet deadlines.
• Ability to stay focused on work assignments while handling interruptions via phone or walk-in customers.
• Ability to work with limited direction.
• Ability to make minor decisions in accordance with laws and regulations and to apply those to work problems.
• Ability to make moderately complex arithmetic computations accurately and with reasonable speed.
• Ability to work as a team in a fast-paced environment maintaining effective relationships with co-workers, supervisors and peers.
• Ability to maintain office records, compile difficult or complex data, and to prepare accurate reports.
• Ability to stand or sit for long periods of time.
• Skill in operation of Microsoft Office including Word, Excel & Outlook and other standard office equipment.
• Ability to understand and effectively carry out moderately complex oral and written instructions.
• Strong oral and written communication skills.

Supplemental Information