What are the responsibilities and job description for the Account Clerk I - Finance Customer Service position at City of Appleton, WI?
Salary : $17.73 - $24.82 Hourly
Location : Appleton, WI
Job Type : Full-time
Job Number : 2025-62
Department : Finance
Opening Date : 02 / 28 / 2025
Closing Date : 3 / 16 / 2025 11 : 59 PM Central
Job Description
Come join the City of Appleton! Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team-you belong here!
This is a responsible customer service, cash receipting and administrative position which involves moderately complex work methods and problems. Work involves performing a wide variety of customer service, cash receipting and administrative duties which require the application of sound judgment in the interpretation of policies and regulations. Work is performed under moderate supervision of the Customer Service Accounting Supervisor.
Examples of Duties
Essential Job Functions
- Collects and processes all customer receipts, including but not limited to, property tax payments, utility bill payments, accounts receivable and parking ticket remittances.
- Collects and processes all receipts received from other City departments.
- Provides assistance, either in person or over the phone, to customers regarding City billing and collection policies and procedures.
- Reconciles cash receipts and compiles the bank deposit on a daily basis.
- Primary contact for parking citation questions, and provides information on the appeal process.
- Updates vehicle registration suspensions and processes satisfactions on suspended citations.
- Communicates with Parking Manager and customers regarding review forms and updates parking system.
- Works with Appleton Police Department regarding towed vehicles due to excessive citations.
- Sets court dates and processes required paperwork for parking citations.
- Sells and records Valley Transit bus tickets and MSB disposal tags.
- Processes mail and night deposit box receipts.
- Answers telephone as Finance Department telephone customer service representative for utility, tax, parking and miscellaneous City Hall telephone calls; responds to inquiries and routine complaints and / or routes calls to appropriate individuals or departments.
- Completes utility account move in and move outs.
- Maintains regular punctual and predictable attendance, works overtime and extra hours as required.
Other Job Functions
Typical Qualifications
Experience in responsible cashier / teller, customer service and administrative work. Graduation from high school, plus at least one year of college, business, or technical school, or any equivalent combination of education, experience and training which provides the following knowledge, abilities, and skills :
Supplemental Information
Competencies
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability / Flexibility
To learn more about these competencies click
Employees in this class are afforded full benefits including, but not limited to :
To view the 2025 Benefits Booklet online, click
For a more detailed overview of our benefit package,
Do you have 2 or more years' experience in a front-line customer service position assisting customers both in person and on the phone?
If you answered yes to the above question, please list position or positions. Otherwise type N / A.
Have you ever answered a multi-line phone system?
Do you have at least 2 years prior working experience with cash handling, receipting, and reconciling?
Do you have experience with 10-key data entry?
If you answered yes to the above question, please click all that apply.
Required Question
Salary : $18 - $25
