What are the responsibilities and job description for the Library Clerk (Half-Time) position at City of Appleton, WI?
This is a non-exempt benefited position that involves working at a public service desk providing library services related to lending library materials, as well as performing off-desk tasks. Evening and weekend work is required. Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
- Provide courteous and efficient customer service at a service desk: Checkout library materials, register patrons, handle routine questions
- Accurately communicate library policies and procedures to the public
- Computer data entry and database maintenance through the library automation system
- Provide directional assistance
- Provide basic computer and printing help
- Answer telephone calls from public or route appropriately
- Collect fines and fees, accurately key such transactions into a cash register
- Check in and sort materials; accurately route or mail items owned/requested by other libraries
- Magnetize/demagnetize materials
- Monitor security gates
- Check shelves for materials prior to billing, claimed returned, etc.
- Maintains regular punctual and predictable attendance, works overtime and extra hours as required.
OTHER JOB FUNCTIONS
- Retrieve materials on reserve for patrons or other libraries and route them accordingly
- Prepare bills and overdues for mailing, distribute intra-office mail
- Call other local libraries/media stores to make them aware that their materials have been returned to the library
- Check email and internal internet sites to stay up-to-date on policies and procedures
Typical Qualifications
A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:
- Knowledge of general library services and practices
- Good organizational skills, ability to sort materials in alphabetical and numerical order
- Tactful and courteous communication skills
- Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email
- Ability to become proficient on library's circulation software, adapt to changes
- Ability to work in a fast-paced environment
- Ability to work as a team member, maintaining effective relationships with co-workers
- Ability to stand and walk for several hours at a time
- Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting
- Ability to read fine print (font sizes of 8 or larger)
- Ability to hear the library's security gate alarm, computer alerts, a normal speaking voice
- Ability to speak Spanish or Hmong would be beneficial but is not required
Supplemental Information
COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click here
To learn more about these competencies click here
