What are the responsibilities and job description for the Library Clerk (Half-Time) position at City of Appleton, WI?

The City of Appleton is seeking a Library Clerk (Half-Time). This is a non-exempt benefited position that involves working at a public service desk providing library services related to lending library materials, as well as performing off-desk tasks. Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

Provide courteous and efficient customer service at a service desk: Checkout library materials, register patrons, handle routine questions
Accurately communicate library policies and procedures to the public
Computer data entry and database maintenance through the library automation system
Provide directional assistance
Provide basic computer and printing help
Answer telephone calls from public or route appropriately
Collect fines and fees, accurately key such transactions into a cash register
Check in and sort materials; accurately route or mail items owned/requested by other libraries
Magnetize/demagnetize materials
Monitor security gates
Check shelves for materials prior to billing, claimed returned, etc.
Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

OTHER JOB FUNCTIONS

Retrieve materials on reserve for patrons or other libraries and route them accordingly
Prepare bills and overdues for mailing, distribute intra-office mail
Call other local libraries/media stores to make them aware that their materials have been returned to the library
Check email and internal internet sites to stay up-to-date on policies and procedures

Typical Qualifications

A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

Knowledge of general library services and practices
Good organizational skills, ability to sort materials in alphabetical and numerical order
Tactful and courteous communication skills
Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email
Ability to become proficient on library's circulation software, adapt to changes
Ability to work in a fast-paced environment
Ability to work as a team member, maintaining effective relationships with co-workers
Ability to stand and walk for several hours at a time
Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting
Ability to read fine print (font sizes of 8 or larger)
Ability to hear the library's security gate alarm, computer alerts, a normal speaking voice
Ability to speak Spanish or Hmong would be beneficial but is not required