Library Clerk (Sub)

The City of Appleton is seeking a Library Clerk (Sub). This is a non-exempt non-benefited position that involves working at a public service desk providing library services related to lending library materials and providing basic computer and printing assistance. Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor.

Hours

The total hours for this position will vary, but it will average to about 10-15 hours per week, including evenings and weekends.

ESSENTIAL JOB FUNCTIONS

• Provide courteous and efficient customer service at the circulation desk: Checkout library materials, register patrons, handle routine questions
• Accurately communicate library policies and procedures to the public
• Computer data entry and database maintenance through the library automation system
• Provide directional assistance
• Assist patrons with basic computer and print questions 
• Answer telephone calls from public or route appropriately
• Collect fines and fees, accurately key such transactions into a cash register
• Check in and sort materials; accurately route or mail items owned/requested by other libraries
• Magnetize/demagnetize materials
• Monitor security gates
• Availability on a "substitute" basis

OTHER JOB FUNCTIONS

• Retrieve materials on reserve for patrons or other libraries and route them accordingly
• Call other local libraries/media stores to make them aware that their materials have been returned to the library
• Check email and internal internet sites to stay up-to-date on policies and procedures

A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

• Knowledge of general library services and practices
• Good organizational skills, ability to sort materials in alphabetical and numerical order
• Tactful and courteous communication skills
• Compute skills: turning on/off, soft reboot, mouse, keyboarding, saving a file and email
• Ability to become proficient on library's circulation software, adapt to changes
• Ability to work in a fast-paced environment
• Ability to work as a team member, maintaining effective relationships with co-workers
• Ability to stand and walk for several hours at a time
• Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting
• Ability to read find print (font sizes 8 or larger)
• Ability to hear the library's security gate alarm, computer alerts, a normal speaking voice
• Ability to speak Spanish or Hmong would be beneficial, but not required

COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility

Salary : $18