What are the responsibilities and job description for the ParaTransit Coordinator position at City of Appleton?
JOB
Valley Transit is actively seeking an experienced and detail-oriented individual to join our team as a ParaTransit Coordinator. This critical role is responsible for managing paratransit providers and contracts, performing administrative functions and providing relief for the supervision of on-street operations of the Valley Transit System. The ideal candidate will be highly organized, able to manage multiple tasks, and possess strong leadership skills. The position works under the direction of the Assistant General Manager
EXAMPLE OF DUTIES
ESSENTIAL JOB FUNCTIONSManages paratransit service operations including operational and safety audits and ride checks and review of data accumulated in paratransit database. Prepares reports for use in billing and ridership reporting. Monitors paratransit contracts for operational compliance and expiration. Develops policies, procedures and operating practices for paratransit services and ensures they are observed in daily operations.Acts as the point of contact for paratransit providers including troubleshooting problems between Valley Transit, customers and contractors. Coordinates responses and resolution of customer inquiries and complaints.Liaison with Advocacy Coalition and other paratransit-related groups.Provides oversight of the contract for ADA certification. Coordinates appeals process. Oversees client certification files. Assists in answering public inquiries regarding paratransit services and resolves passenger complaint. Assists in developing and processing ancillary paratransit request for proposal's (RFP's). Assists with presentation of contracts to Transit Commission for approval.Manages relationship with paratransit funders and works with AGM to develop and promote more efficient and effective means to provide the services to users. Maintains necessary statistical information. Functions as a relief Operations SupervisorMonitors employee attendance according to guidelines and reports variances to appropriate supervisor. Process all vacation, FML, and schedule change requests. Monitors employee pay progression and prepares forms for rate/status adjustments.Maintains departmental personnel and medical files. Maintains regular punctual and predictable attendance, works overtime and extra hours as required. OTHER JOB FUNCTIONS Maintains working relationships with municipal departments, schools, community organizations, suppliers and local industries regarding transit operations. Performs and coordinates special projects as assigned.
SUPPLEMENTAL INFORMATION
COMPETENCIESCommunicationStaff Development (mentoring)MotivateProblem SolvingAdaptability/FlexibilityTo learn more about these competencies click here
Valley Transit is actively seeking an experienced and detail-oriented individual to join our team as a ParaTransit Coordinator. This critical role is responsible for managing paratransit providers and contracts, performing administrative functions and providing relief for the supervision of on-street operations of the Valley Transit System. The ideal candidate will be highly organized, able to manage multiple tasks, and possess strong leadership skills. The position works under the direction of the Assistant General Manager
EXAMPLE OF DUTIES
ESSENTIAL JOB FUNCTIONSManages paratransit service operations including operational and safety audits and ride checks and review of data accumulated in paratransit database. Prepares reports for use in billing and ridership reporting. Monitors paratransit contracts for operational compliance and expiration. Develops policies, procedures and operating practices for paratransit services and ensures they are observed in daily operations.Acts as the point of contact for paratransit providers including troubleshooting problems between Valley Transit, customers and contractors. Coordinates responses and resolution of customer inquiries and complaints.Liaison with Advocacy Coalition and other paratransit-related groups.Provides oversight of the contract for ADA certification. Coordinates appeals process. Oversees client certification files. Assists in answering public inquiries regarding paratransit services and resolves passenger complaint. Assists in developing and processing ancillary paratransit request for proposal's (RFP's). Assists with presentation of contracts to Transit Commission for approval.Manages relationship with paratransit funders and works with AGM to develop and promote more efficient and effective means to provide the services to users. Maintains necessary statistical information. Functions as a relief Operations SupervisorMonitors employee attendance according to guidelines and reports variances to appropriate supervisor. Process all vacation, FML, and schedule change requests. Monitors employee pay progression and prepares forms for rate/status adjustments.Maintains departmental personnel and medical files. Maintains regular punctual and predictable attendance, works overtime and extra hours as required. OTHER JOB FUNCTIONS Maintains working relationships with municipal departments, schools, community organizations, suppliers and local industries regarding transit operations. Performs and coordinates special projects as assigned.
SUPPLEMENTAL INFORMATION
COMPETENCIESCommunicationStaff Development (mentoring)MotivateProblem SolvingAdaptability/FlexibilityTo learn more about these competencies click here
