What are the responsibilities and job description for the Seasonal - Clubhouse Attendant position at City of Appleton?
The Clubhouse Attendant reports directly to the Clubhouse Supervisor and is responsible for providing exceptional customer service. The Clubhouse Attendant provides a high level of customer service including, but not limited to: provide a welcome greeting; assist with tee time check-in, scheduling and collecting green fees; sale of pro-shop merchandise, snacks and beverages; answering questions; provide clubhouse cleaning; prepare rental carts for daily use and other duties as required to ensure customers have an enjoyable experience. The Clubhouse Attendant will be required to work extended shifts, early mornings, evenings, weekends and holidays.ESSENTIAL JOB FUNCTIONS
EDUCATION: High School Diploma or GED
EXPERIENCE: Demonstrated experience, or equivalent combination of education, experience and training which provides the following knowledge, abilities and skills
• Knowledge of the golf industry and/or food and beverage industry, course etiquette and rules.
• Must have exceptional customer service skills.
• Must have excellent written and oral communication skills, positive attitude and professional demeanor.
• Ability to perform a wide variety of tasks during busy, sometimes stressful times.
• Ability to work flexible hours, including early mornings, weekends, holidays and evenings with a positive, enthusiastic outlook.
• Must be a minimum of 18 years of age (serving alcohol).
• Ability to understand and effectively carry out oral and written instructions.
• Must be organized, efficient and detail-oriented.
• Must be fiscally responsible and able to accurately execute and maintain financial transactions and records.
• Must have skill to exercise good independent judgment in assessing situations and making decisions.
• Must have strong computer skills and be proficient in Word, Excel, and other software programs.
• Ability to establish and maintain effective working relationships with fellow staff members and the public in a courteous and tactful manner.
• Ability to work in a safe manner.
• Ability to lift up to 50 lbs.
• Ability to stand for long periods of time may be required.
• Possession of and ability to maintain a valid Wisconsin driver's license.
• Possession of or ability to obtain a Wisconsin bartender certificate. Knowledge of pertinent health regulations and liquor laws.
- Maintains a constant presence in the clubhouse.
- Answers and directs all incoming calls, takes messages when appropriate, secures information, and follows up with customers, etc.
- Informs players of current course conditions (i.e. cart restrictions, maintenance, etc.).
- Manages all tee times and documents all financial transactions through the G1 electronic tee sheet and POS system.
- Collects golfer contact information for marketing initiatives, data collection, etc.
- Prepares reports, lists, etc. as directed by supervisor to assist in marketing, golfer communications, financial reporting, etc.
- Identifies operational needs and addresses, as needed, within job responsibilities or communicates needs with supervisor.
- Prepares and serves food, beverage and concessions.
- Monitors and makes adjustments as required to starting times for golfers based on pace of play.
- Manages rental equipment for range and golf use according to policies and procedures.
- Prepares golf carts for rental by customers and tracks golf cart use.
- Handles all minor inquires and problems/complaints from customers.
- Maintains inventory of merchandise, food/beverage, etc.
- Maintains and keeps all working areas attractive, neat and clean performing general cleaning, including but not limited to restocking bathrooms; dusting displays; cleaning tables; vacuuming clubhouse floors; emptying trash receptacles; cleaning outside entrances, etc.
- Opens and closes the facility according to established policies and procedures.
- Assists with various responsibilities during tournament and/or outings to ensure customers' needs are met.
- Assist with grounds staff responsibilities as required.
- Attends staff meetings as required.
- Performs other duties as required.
EDUCATION: High School Diploma or GED
EXPERIENCE: Demonstrated experience, or equivalent combination of education, experience and training which provides the following knowledge, abilities and skills
• Knowledge of the golf industry and/or food and beverage industry, course etiquette and rules.
• Must have exceptional customer service skills.
• Must have excellent written and oral communication skills, positive attitude and professional demeanor.
• Ability to perform a wide variety of tasks during busy, sometimes stressful times.
• Ability to work flexible hours, including early mornings, weekends, holidays and evenings with a positive, enthusiastic outlook.
• Must be a minimum of 18 years of age (serving alcohol).
• Ability to understand and effectively carry out oral and written instructions.
• Must be organized, efficient and detail-oriented.
• Must be fiscally responsible and able to accurately execute and maintain financial transactions and records.
• Must have skill to exercise good independent judgment in assessing situations and making decisions.
• Must have strong computer skills and be proficient in Word, Excel, and other software programs.
• Ability to establish and maintain effective working relationships with fellow staff members and the public in a courteous and tactful manner.
• Ability to work in a safe manner.
• Ability to lift up to 50 lbs.
• Ability to stand for long periods of time may be required.
• Possession of and ability to maintain a valid Wisconsin driver's license.
• Possession of or ability to obtain a Wisconsin bartender certificate. Knowledge of pertinent health regulations and liquor laws.
Work Location: Reid Golf Course
Pay Grade 3 - Facility Manager I
Salary : $15 - $18
