Service Worker II

Under general supervision, completes daily work orders related to meter services including installation, termination, lockouts, repairs and resolving problems in the field.

ESSENTIAL JOB FUNCTIONS:

• Turn on water service for new customers, turn off service for closed or delinquent accounts and record.
• Meter readings for final billings in assigned territory.
• Respond to emergency calls for assistance; investigate customer complaints related to pressure/flow, leaks, or high consumption.
• Replace defective meters and control valves, leaking gaskets, damaged boxes, and lids at the metering site.
• Assist on large meter crew performing maintenance on meters sized 3" to 10".
• Perform scheduled change-outs of aged or malfunctioning meters, 3/4" and 1" in size.

OTHER JOB FUNCTIONS:

• Assist Meter Reading in facilitating safe access to metering sites by repairing reported defects and clearing impediments at the metering site.
• Performs repairs and preventative services on all water and wastewater infrastructure including but not limited to:

• Water mains
• Water services
• Water taps
• AMI infrastructure
• Fire hydrants
• Valves
• Sewer mains
• Sewer services
• Manholes
• Cleanouts

MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities Required:

• Skill with organization and attention to detail.
• Skill in using PC Software including current Microsoft Office Suite of applications.
• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
• Knowledge of Water Utilities operations; policies, procedures, ordinances.
• Knowledge of specifications for all size meters and metering sites, metering functions and related terminology.
• Knowledge of office and administrative practices and procedures.
• Ability to work within a set schedule.
• Ability to work independently under general instructions.
• Ability to work in confined spaces under extreme weather conditions.
• Ability to use a variety of tools and equipment used in the trade.
• Ability to understand mathematical calculations involving fractions, percentages, and decimals.
• Ability to understand and visualize combined metering scenarios.
• Ability to respond on a scheduled on-call basis and to work extended periods of time under imposed emergency assignments.
• Ability to receive detailed information through oral and written communication.
  Ability to prioritize deadlines and tasks.
• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
• Ability to perform arithmetic calculations accurately.
• Ability to perform a variety of physical skills including, but not limited to carrying, data entry, dragging, driving, holding, kneeling, lifting, pulling, pushing, seeing, sitting, sorting, standing, squatting, stooping, twisting body, walking, and writing.
• Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
• Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.
• Ability to operate a variety of equipment including, but not limited to PC, calculator, two-way radio, jack hammer, and port-a-power winch.
• Ability to lift or exert forces equivalent to lifting up to 100 pounds.
• Ability to learn new systems and procedures quickly.
• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.

Qualifying Education and Experience:

• Possession of Class C driver’s license.
• Possession of a Class D Water Distribution license.
• Possession of or ability to obtain a Class I Wastewater Collection license within first year of employment.
• Possession of or ability to obtain Class C Water Distribution Operator’s License within 18 months.
• Completion of high school.
• One year of mechanical experience or any equivalent combination of education and experience.
• Successful completion of pre-employment testing which includes Criminal Background, Drug and Alcohol Testing, Physical, and Motor Vehicle Check.
• Completion of high school.
• One year of mechanical experience or any equivalent combination of education and experience.
  
  Successful completion of pre-employment testing which includes Criminal Background, Drug and Alcohol Testing, Physical, and Motor Vehicle Check.

Pre-Employment Screenings:

• Criminal background check
• Human Performance Evaluation
• Physical Health Examination
• Motor Vehicle Review
• Drug & Alcohol Screening