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Billing Reporting Analyst, Senior

City of Atlanta
Atlanta, GA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/22/2025

JOB DESCRIPTION

Posting expires : March 6, 2025

Salary range : $44,369 - $59,232

MAJOR FUNCTION

Under general direction of the Customer Service Manager, Sr. this position is responsible for preparation of all utility billing activities, including distribution, adjusting bills, analyzing utility billing activity reports and exceptions report, set up utility billing accounts for City's current and future utilities. This position works independently and performs quality control on utility billing reports and related information; therefore, accuracy and efficiency are critical to performance.

ESSENTIAL FUNCTIONS

The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Perform bill edits and reading approvals for all exceptions. Audits all utility billing data and reports to ensure billing accuracy and makes necessary adjustments for corrections. Must be capable of identifying unusual consumption patterns and understanding all data points used to. Works with customers and customer service staff to resolve any billing errors and data corrections. Works with Inspections, Distribution and Customer Service staff to coordinate meter location codes and service requests. Works with appropriate field personnel to coordinate field visits with customers. Responsible for updating customer and account data information, which includes utility services, rates, charges, meter information, aligning customer with correct billing addresses. Sets up and maintains various account types in the utility billing system. Collects data and prepares reports. Posts calculated charges and reviews for accuracy. Generates and transmits monthly bills. Interprets ordinances and procedures and applies them where needed for utility billing. Reads, interprets, applies and explains codes, rules, regulations, policies and procedures. Provides information and assistance as well as preparing reports and responding to customer and vendor inquiries related to collections, bankruptcies and accounts that were written off. Demonstrates continuous effort to improve processes. Generates daily meter reading reports for service activity. Coordinates daily with the meter inspectors on changes in routes, service problems, utility turn-on and turn-off of service. Demonstrates the ability to calculate and explain bills, billing rates and consumption history.

SECONDARY DUTIES

Performs other duties as assigned.

CUSTOMER SERVICE

This is a position for providing excellent customer service to members of the general public and other City employees. Personal contact occurs with other employees of the unit, employees of other departments in the City, citizens, and customers of the department. Service is provided in person, by mail, and by telephone contact.

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS

REQUIRED : High school diploma required; and six (6) years of experience in utility billing environment.

PREFERED : Accounts receivable; general office and computer skills; data entry of new accounts and payments; cash drawer and cash balancing; problem solving and customer complaints; or an equivalent combination of education and experience. Licenses Valid Georgia Driver License.

JOB SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities. Language Skills Ability to read, analyze and interpret financial reports. Ability to respond to common inquiries or complaints from customers or members of the business community. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs. Ability to figure discounts, interest, proportions, and percentages. Ability to interpret complex and detailed financial data. Study manual work process to determine most effective methods for essential tasks. Problem Solving Abilities Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Can explain records, procedures to others as lead worker. Requires judgment regarding use of equipment, tools or material. Specialized Skills and Abilities Knowledge of business English and spelling. Ability to enter and retrieve information on the computer. Ability to communicate tactfully and courteously with members of the public other City employees. Knowledge of office practices and procedures. Ability to cross train for other tasks. Ability to remain calm in stressful situations. Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team. Machines and Equipment This employee will be required to operate a computer, calculator, telephone, fax machine, copy machine, folding and postage machine, and other general office equipment in the completion of the tasks of the position.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will frequently be required to stand, walk, sit, use hands to finger, handle or feel, talk or hear, and will occasionally be asked to lift up to 25 pounds. Vision requirements are close, distance, color, and peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The typical noise level is moderate.

Salary : $44,369 - $59,232

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