Control Room Operator

Salary : $33,684.00 Annually

Location : Augusta, GA

Job Type : Full Time Permanent

Job Number : 201203743

Department : UTILITIES

Division : CONSTRUCTION & MAINTENANCE

Opening Date : 02 / 07 / 2025

Closing Date : 2 / 28 / 2025 11 : 59 PM Eastern

DESCRIPTION

The purpose of this class is to receive calls for service and assistance from water utility customers, to dispatch personnel, to relay information to crews in the field, to monitor systems, alarms and cameras, and to maintain service logs. Reports to the Assistant Director, or other designated person. Works with co-workers, the public, utility locating services, and management, to provide operational support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Answers incoming calls from water utility customers, department personnel, other Consolidated Government personnel, government agencies, and others. Takes accurate description of problem / issue, address and other pertinent details. Determines nature and priority of calls.
• Dispatches personnel to locations needing service. Operates two-way radio or console. Relays and confirms information, instructions and directives. Conducts follows up with callers as needed.
• Monitors Supervisory Control and Data Acquisition (SCADA) systems, alarms and cameras for department facilities. Maintains water tank levels, reports alarms and dispatches personnel as needed.
• Maintains accurate call logs, dispatch information and work orders. Enters updates and retrieves information from Department databases and verifies entries for accuracy and completeness.

MINIMUM REQUIREMENTS

Education : High School diploma or GED. { Please note : Upon job offer, you will be required to provide proof of education. Be sure to have the appropriate documents readily available.}

Experience : Three (3) years of experience in utilities dispatch or control room monitoring.

Knowledge / Skills / Abilities :

Certification : None required, but water distribution or wastewater collection desired.

Licensing Requirements : Possession of a valid driver's license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

PERFORMANCE APTITUDES :

Other :

OTHER

Disclaimer :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Augusta-Richmond County's comprehensive benefit package includes :

Vacation

Holiday

Sick

Medical

Dental

Vision

Life

Long-Term Disability Insurance

Pension

For a more detailed overview of our benefit package, please visit our website below :

The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position. Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Additional information may not be accepted after your application has been submitted. Do you accept these terms?

Are you a current employee of Augusta Richmond County?

To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his / her current position. If you are a current employee of Augusta Richmond County, have you been in your current position at least six months?

If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded)

Which of the following best describes your level of education? {Please note : Upon job offer, you will be required to provide proof of education. Be sure to have the appropriate documents readily available.}

Describe your level of experience with work order systems, dispatching and / or customer service

Do you have a valid driver's license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.)

Required Question

Salary : $33,684