Office Assistant

DESCRIPTION

Provides information and performs routine clerical support and customer service duties within the guidelines of supervisory instructions and County and department policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

• Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and running basic or standard reports.
• Serves as the liaison between the assigned department and Human Resources; collaborates with the department’s Senior Human Resources Analyst to generate all departmental personnel action forms, assists with evaluating departmental job descriptions; schedules interviews, distributes and receives routine information; conveys information among division/department personnel; and circulates documentation related to human resources programs and events to appropriate departments.
• Performs data entry functions by keying data into computer system; enters, retrieves, reviews, or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
• Assists the general public by performing customer service functions according to area of assignment greets visitors, answers phone calls and emails, and assists customers, provides information regarding Consolidated Government services, programs, policies, and procedures; refers issues to appropriate department and/or staff member; and takes and/or relays messages as necessary.

MINIMUM REQUIREMENTS

Education: High School diploma or GED.

Experience: One (1) year work experience in customer service or clerical support.

Preferred Experience: One (1) year work experience in data entry.

Knowledge/Skills/Abilities:

• Considerable knowledge of basic office procedures and procedures for registering participants for athletic programs.
• Familiarity with department policies and procedures.
• Proficiency in operating general office equipment.
• Good communication skills, both oral and written.
• Demonstrated ability to work independently.

OTHER

PERFORMANCE APTITUDES:

• Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations.
• Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal: Requires the ability to utilize a wide variety of reference and descriptive data and information.
• Math: Requires the ability to perform addition, subtraction, multiplication, and division.
• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
• Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.