What are the responsibilities and job description for the Animal Service Customer Care Representative position at City of Austin?
Minimum Qualifications
Education and / or Equivalent Experience :
- Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service.
Licenses or Certifications :
None.
Notes to Applicants
Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.
Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network.
What's the Job?
As a Customer Care Representative, you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt a pet (Adoptions) and conversations with customers to assess any needs that will enable them to keep their pets at home, providing resources for citizens who walk up with found pets, and recommending alternatives to shelter surrender to achieve mutually beneficial outcomes (Pet Resource Center).
This position will advise and respond to complex customer inquiries regarding services, ordinances, policies, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, by phone or 311.
The Customer Care Representative must respond to inquiries in a timely manner while showing compassion, empathy, and the ability to solve problems with little or no supervision. The ideal candidate will be a professional, strong verbal communicator with exceptional listening and organization skills. The individual will have the ability to create positive customer experiences by assisting in issue resolution with helpful, efficient, and accurate answers to their questions. They will excel in delivering practical solutions and thrive in fast-paced, everchanging team environment.
Preferred Qualifications
Preferred Experience :
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Responsibilities - Supervision and / or Leadership Exercised :
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO / ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees : If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
