Business Process Specialist (Quality Assurance) - Austin Energy Employees Only

Minimum Qualifications

Education and / or Equivalent Experience :

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications :

None

Notes to Applicants

The Business Process Specialist ( BPS ) reports to the Customer Account Supervisor within the Operational Review and Analysis ( ORA ) team. The BPS focuses on business processes related to Billing Services Management ( BSM ) and Payment Services Management ( PSM ) and includes analyzing existing processes through monitoring, root cause analysis, and data analysis as well as developing new processes based on business requirements. The BPS also leads internal projects and represents BSM and PSM within cross-functional teams that include a variety of Austin Energy business units and City of Austin departments.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application :

The City of Austin employment application is an official document; incomplete applications will not be considered.

If you are selected as a top candidate :

Work Schedule :

Preferred Qualifications

Preferred Experience :

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Assists in planning, executing and closing projects in a variety of operational and / or administrative situations related to specific assignments / areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and / or process changes / improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software / tools, updates and maintains project status reports. Communicate project / process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data / information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervision and / or Leadership Exercised :

None

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO / ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.