What are the responsibilities and job description for the City of Austin is hiring: IT Support Specialist (Audio/Video Support/Desk-side S position at City of Austin?
Minimum Qualifications
Education and / or Equivalent Experience :
- Two (2) years of education related to the job.
- Experience may substitute for education for up to (2) years.
Licenses or Certifications :
Valid Texas Driver's License depending on assignment.
Notes to Applicants
Austin Energy's Information Technology (AE-IT) is seeking an IT Support Analyst within its Customer Technology Service Management division to provide Audio Video support as well as end-to-end technical support services on end-user hardware, software and application service requests.
Primary duties :
IMPORTANT INFORMATION :
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.
DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :
The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and / or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.
The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference.
VETERAN INTERVIEW PREFERENCE :
Military / Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military / veteran interview preference.
CRIMINAL HISTORY BACKGROUND CHECK :
This position requires a criminal background investigation.
FAIR LABOR STANDARDS ACT :
This position is classified as NON - EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and / or holidays.
TRAVEL :
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
ESSENTIAL :
This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a city-designated work site, or may be retained on site to assist with operations and recovery.
Preferred Qualifications
Preferred Qualifications :
Other :
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Responsibilities - Supervisor and / or Leadership Exercised :
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO / ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
