What are the responsibilities and job description for the Fleet Service Consultant position at City of Austin?
Position Information
Posting Title
Fleet Service Consultant
Job Requisition Number
COA093470
Position Number
107938
Job Type
Full-Time
Division Name
Fleet Service Center #06
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
- Combination of equivalent experience and education may substitute for the minimum qualifications.
Licenses or Certifications:
- Requires a Class C driver’s license.
- May be required to obtain an appropriate Commercial Driver’s License (CDL) within 120 days of employment with the City.
Notes to Applicants
Applicants are expected to follow all directions as listed in this job posting.
The location and work schedule of this position may include day and evening hours, weekends and holidays.
This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
Employment Application:
The location and work schedule of this position may include day and evening hours, weekends and holidays.
This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- Please be sure to detail on the application all current and previous employment.
- The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
- Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.
- For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
- If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
- When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
- Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.
Additional Information:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
- If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
- More than one round of interviews may be required.
- Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
- Cover letters and resumes are not being accepted for this position.
Language
Must have the ability to read, write, and fluently speak in English
Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.
90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.
Driving Requirement: These positions require a license for the operation of commercial vehicles in the state of Texas within one hundred twenty (120) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
To view the City of Austin Recruitment Video, please click here!
Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
Pay Range
$27.41 – $33.30
Hours
- Monday – Friday, work hours to be determined
- May be required to work weekends, overtime, and nights and during bad weather events
- Work schedule and location is subject to change based on department needs
Job Close Date
04/16/2025
Type of Posting
External
Department
Fleet Mobility Services
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
Various Service Centers
Preferred Qualifications
Preferred Experience:
- Experience working with various tools and diagnostic equipment in the automotive technology area
- Master ASE (Automotive Service Excellence) certification or other industry-recognized certification (e.g., EVT, CAFS, etc.), or the ability to obtain certification within six (6) months of employment.
- Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems
- Experience providing direct customer service and coordinating with vendors in a customer-facing role
- Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.
- Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.
- Determines need and coordinates with outside vendors for parts and services.
- Communicates vehicle repair needs and time required to customers.
- Monitors work status and communicates with customers, user department and service center personnel regarding status of work.
- Communicates with customers to determine the nature of mechanical problems.
- Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.
- Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.
- Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.
- Maintains and produces vehicle and equipment repair reports as needed.
- Analyzes data for workflow efficiencies and enhancing customer service strategies.
- Other related duties may be assigned.
Responsibilities – Supervisor and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of customer relations practices
- Knowledge of general maintenance and repair in the vehicle/equipment field
- Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
- Skill in communicating complex information related to the job
- Skill in verbal and written communication
- Skill in organization with attention to detail
- Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
- Ability to analyze complex data
- Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
- Ability to interact with tact and courtesy and maintain a professional demeanor
- Ability to understand and follow work-related directions and instructions
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Salary : $27 - $33
