What are the responsibilities and job description for the General Manager position at City of Austin?
Notes to ApplicantsThe General Manager for the Combined Transportation, Emergency & Communications Center (CTECC) serves as the chief administrative authority responsible for the day-to-day operations, strategic oversight, and interagency coordination of one of the region’s most critical public safety facilities. This position reports directly to the Deputy CIO for Public Safety and plays a central role in ensuring the continuity and effectiveness of technology and operations supporting emergency response across the City of Austin and regional partners.
This role manages governance structures and interlocal agreements among participating agencies, coordinates board meetings and dispute resolution processes, and oversees operational planning, service level reporting, and budget execution. The General Manager is empowered to make decisions regarding budgeted expenditures, vendor coordination, and internal processes that cross jurisdictional boundaries.
The General Manager is responsible for the coordination, continuity, and operational execution of Public Safety Technology Mission Essential Functions as they relate to the CTECC program. This includes ensuring that critical systems and services supporting emergency communications, situational awareness, and interagency collaboration remain fully functional and resilient under all conditions.
A key area of responsibility includes leading the development and execution of the CTECC Capital Improvement Program — ensuring long – range planning, prioritization, and implementation of major facility upgrades, infrastructure enhancements, and technology modernization initiatives. The General Manager is accountable for aligning capital investments with operational objectives, public safety requirements, and lifecycle sustainability, while also pursuing budget optimization strategies that maximize value, reduce cost overruns, and ensure fiscal transparency across all expenditures.
In addition to capital and operational leadership, the General Manager oversees facilities management, including general maintenance, remodeling, space planning, and energy efficiency improvements. The role ensures all facility systems remain in compliance with applicable safety codes, environmental standards, and performance regulations, supporting the reliability and security of this Tier IV mission-critical environment.
This position demands high-level collaboration with regional leadership, board members, technical managers, and public safety stakeholders. The General Manager must maintain rigorous operational discipline, ensure service accountability, and promote strategic resilience across all systems, processes, and partnerships that support CTECC’s role in regional emergency response and coordination.
https://www.austincityjobs.org/postings/124504
