What are the responsibilities and job description for the CUSTOMER EXPERIENCE SPECIALIST position at City Of Balch Springs?
Job Description
Job Description
Job Summary :
The Customer Experience Specialist is the primary contact for incoming calls to the city’s main line and for in-person interactions at City Hall. This position plays a critical role in ensuring customer satisfaction by accurately directing inquiries, accepting utility bill payments, updating utility account information, and providing outstanding customer service. This role requires exceptional communication skills, attention to detail for money handling and updating accounts, and a commitment to enhancing the overall customer experience.
Minimum Job Requirements :
- High School Diploma or GED
- Associate degree in public / business administration or related preferred
- At least four(4) years of experience with heavy call center or performing administrative functions.
- At least one year of previous utility billing or permitting.
- A valid driver’s license.
Essential Job Functions :
Knowledge of :
Skills in :
Physical Demands / Work Environment :
Work is performed in a standard office environment with low to moderate noise level. Subject to sitting for an extended period of time, standing, walking, bending, reaching, kneeling, and lifting and putting away such items as records and office supplies of moderate weight of up to 40 pounds. Working with a wide variety of people, some of whom may be irate or difficult.
E.E.O.C. The City of Balch Springs does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.
