What are the responsibilities and job description for the Front Desk position at City of Ballwin?
Department: Parks and Recreation
Supervisor: Recreation Manager
Location: The Pointe at Ballwin Commons, #1 Ballwin Commons Circle
Pay rate: Starting $14.00/ hour
Job Summary:
Responsible for the daily operations at the front desk, specifically selling memberships, program registration, checking in members and guests, answering the telephone, and issuing equipment. Front Desk duties also includes cleaning, vacuuming, dusting and general cleanliness of the internal and external areas of the front desk, lobby and concession area. This also includes any other duties deemed necessary to perform the job.
Essential Job Functions:
- Ability to operate computer, cash draw, credit card machine and multi-line telephone
- Must be able to work with the general public in a professional manner
- Must be able to handle multiple tasks at once
- Disseminate information about programs, special events, facility memberships, admission rates and policies in a polite and effective manner
- Answer the telephone in a professional manner and relay calls to appropriate people
- Enforcement of building policies, rules and regulations
- Computer data entry and other front desk paperwork
Knowledge, Skills and Abilities Required:
- Previous cash handling skills
- Knowledge of general cashier practices and procedures
- Ability to work with the general public in a professional manner
- Ability to work independently and efficiently without routing supervision
- Maintain a positive self image for the City and the department
- Ability to work with frequent interruptions and during periods of high volume and under pressure from the public
- Ability to establish and maintain effective working relationships with departmental staff, other city staff and the general public
- Ability to communicate effectively in oral and written form
Education, Qualifications and Experience Required:
- Must be at least 16 years of age
- Must be able to work primarily evenings and weekends. Shifts run a minimum of four hours and employees are expected to work at least 8 hours a week.
- Possess and demonstrate the skills to accurately handle multiple priorities, tasks, problems and situations
- Regular attendance is essential for us to maintain our customer service
Salary : $11 - $14
