End User Support Specialist I, IT Specialist I - BCIT

POSTING DATE: 04/02/2025

SALARY RANGE: $70,338.00 - $112,807.00 ANNUALLY

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

ELIGIBILITY

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

EDUCATION ACCREDITATION

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

CLASS DEFINITION

An End-User Support Specialist I, entry-level, provides on-site technical support for end-user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web) audiovisual display systems, and wireless. Work of this class does not supervise.

Incumbents receive close supervision from a technical superior. Employees in this class work a conventional workweek, subject to evening or weekend work as required. Work performed in an office where working conditions are normal. Work requires minimal physical exertion.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have an associate's degree in a computer-related field, from an accredited college or university.

AND
EXPERIENCE: Have one (1) year of related technical experience.

OR

EQUIVALENCY NOTES: Have an equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

KNOWLEDGES, SKILLS AND ABILITIES

LICENSES, REGISTRATIONS AND CERTIFICATES:

EXAMINATION PROCESS

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

NOTE: Those eligibles who are under final consideration for appointment to some positions in this class will be required to authorize the release of criminal conviction information.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER.