What are the responsibilities and job description for the Financial Empowerment Coordinator (NCS) - Mayor's Office of Employment Development position at City of Baltimore, MD?
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 3/27/2025
SALARY RANGE: $40,175.00 - $72,583.00 ANNUALLY
BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
PROBATION
All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.
SUMMARY OF POSITION
This is an office support position requiring knowledge of general office and clerical tasks. Work involves performing a full range of office support duties for a department or program.
ESSENTIAL FUNCTIONS
- Provides clerical support to the department.
- Develop and maintain a comprehensive resource/referral manual for the counseling team.
- Work with Department Head and counselors to gain a thorough understanding of the FEC pillars of service.
- Initiates engagement, via telephone and/or email, with customers to schedule sessions for those wishing to engage or re-engage and close out those no longer interested in services.
- Provide scheduling support, when needed, to both prospective and active customers.
- Provide regular FEC updates to the communications team to support program service promotion.
- Become familiar with and use program database to regularly prepare and distribute reports, to both internal and external partners, as directed by Department Head.
- Work with Department Head and Communications team to develop and update a quarterly FEC newsletter to be distributed to customers.
- Collaborate with program manager and counselors to identify customers interested in providing written and/or video testimonies of their FEC experience and collect those testimonies for promotional purposes.
- Periodically work evening and weekend resource events with advance notice.
- Work with Department Head and Communications team to make best use of social media opportunities to promote and expand FEC visibility and engage SM followers.
- Receives and screens incoming calls, emails and visitors and directs them to appropriate destinations.
- Create, type and proof-read letters, memoranda, reports, documents, and other materials.
- Transmits instructions to staff, at the direction of the Department Head.
- Acts as intermediary for the Department Head when requested, maintaining contact with public and private executives and officials.
- Oversees distribution of FEC Customer Satisfaction Survey and compiles resulting data for Department Head.
- Represent FEC and provide service overviews at internal and external outreach events.
- Regularly provides virtual and in-person FEC service overviews to both internal and external program groups to support customer enrollment.
- Coordinates and maintains schedule of appointments for the Department Head; plans itinerary, makes travel arrangements, and maintains expense accounts.
- Composes routine correspondence for the review and signature of the Department Head, entailing a wide knowledge of MOED’s and/or the department’s programs, procedures, functions and policies.
- Obtains pertinent program data and other materials from files and other sources; puts it into usable form by preparing memoranda/summaries, for the review and use of the Department Head.
- May order and maintain office supplies and materials for the department.
- Liaises with the program and other internal or external persons and programs to maintain communication channels.
- Collects, compiles and organizes moderately complex program data, and regularly reports out to Department Head.
- Performs other duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION: One year of college including courses in business administration.
AND
EXPERIENCE: Two years of office/clerical experience; one of which must have been progressively responsible office/clerical experience.
OR
EQUIVALENCY NOTES: Have any acceptable combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
- Thorough knowledge of office practices and equipment, and of business English, spelling, punctuation, good grammar and arithmetic.
- Ability to learn and use MOED and City designated software programs such as Workday, FECBOT, MWE, ETO, etc.
- Thorough knowledge of the agency’s functions and services.
- Ability to communicate orally and in writing; ability to understand and follow complex, oral and written instructions.
- Ability to compose and interpret departmental correspondence to presentation format.
- Ability to meet and greet visitors in an effective and professional manner and to establish and maintain effective working relationships with superiors, associates, representatives of other organizations and the general public.
- Ability to plan, organize and execute complicated and continuing assignments accurately without instructions or reviews.
- Ability to keep complex records and to prepare and deliver accurate reports from various complex records.
- Ability to work as a member of a team to assure project completion.
- Ability to prioritize and handle multiple tasks.
- Ability to make decisions in accordance with established rules and regulations and to apply agency policies to daily work problems.
- Ability to act in a professional manner at all times.
- Ability to keep information in confidence.
- Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, etc.)
BENEFITS
The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:
https://humanresources.baltimorecity.gov/hr-divisions/benefits
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $40,175 - $72,583
