What are the responsibilities and job description for the Operations Assistant II, Office Assistant II (NCS) - Baltimore Police Department position at City of Baltimore, MD?
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 1/27/2025
SALARY RANGE: $52,362.00 - $83,731.00 ANNUALLY
BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
PROBATION
All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.
SUMMARY OF POSITION
The OFFICE ASSISTANT 2 performs various routine clerical/secretarial tasks in direct support of agency programs and operations. The work requires a basic knowledge of agency operations which can be learned on the job.
Allocation of positions to this class will depend on the total work performed which may include one or a combination of the duties or tasks listed below.
- Files and Records. Typical tasks: files documents, records, and reports in the proper order based upon established guidelines; develops, reconstructs, and repairs files; purges files using prescribed purging system; may use a computer terminal to index, locate, and check out files, update file information from available sources, and provide routine information to agency personnel; copies records and mails them in response to requests; keeps logs of information copied and sent; completes forms and records and compiles simple reports and statistics using information immediately available; receives and prepares permanent records and documents for microfilming; operates, and makes paper (hard) copy; or directly to computer memory.
- Typing. Typical tasks: types of letters, forms, memos, and other material from rough drafts, dictating equipment, or detailed instructions; proofreads documents for general clarity, punctuation, grammar, spelling, capitalization, and typing errors; may compose simple responses to routine correspondence; completes and types of forms with information from clearly indicated sources.
- General Office Support. Typical tasks: answers phones, takes messages, and/or routes calls; responds to routine questions about agency services; greets visitors and directs to appropriate location and/or staff person; mails out available publications explaining agency services in response to requests for information; processes incoming mail by opening, date-stamping, sorting, and delivering to personnel in department, section, or unit; picks up outgoing mail; provides copy service upon request; performs simple maintenance on office equipment; refers maintenance problem to service technician when appropriate.
Supervised by: Nicole Jackson, Deputy Director of Professional Backgrounds and Administrative Duties
Interacts with: Employees in this class encounter other agencies and the general public regularly in person and by telephone when answering phones, taking messages, transferring calls, and providing directions to locations of scheduled appointments. Employees in a centralized filing unit have regular contact with agency staff outside their work unit when performing filing tasks and receiving and transferring telephone calls.
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION: Have a high school diploma or GED equivalent.
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic knowledge of spoken and written English sufficient for office
- communications.
- Basic knowledge of the alphabet and proper number sequencing.
- Basic knowledge of proper punctuation, spelling, and capitalization.
- Skill in processing documents, verifying, and checking accuracy.
- Skill in performing assigned tasks from oral and written instructions.
- Ability to learn and apply agency operating procedures.
- Ability to communicate orally with agency staff, personnel in other
- agencies, the general public, and equipment service technicians.
- Ability to operate office equipment.
- Ability to perform simple tasks to maintain office equipment such as
- changing ribbons or film, adding paper, ink, or toner, clearing paper jams, and basic cleaning of surfaces and covers.
- Some positions in this class may require the following:
- Skill in typing (proficiency levels will be based on individual position
- requirements).
BENEFITS
The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:
https://humanresources.baltimorecity.gov/hr-divisions/benefits
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $52,362 - $83,731
