What are the responsibilities and job description for the Operations Assistant III/Constituent Services Liaison position at City of Baltimore, MD?
THIS IS A NON-CIVIL SERVICE POSITION
MAYOR’S OFFICE OF CORRESPONDENCE AND CONSTITUTENT SERVICES
CONSTITUENT SERVICVES LIAISON
POSTING DATE: April 7, 2025
SALARY RANGE: $55,497 - $72,146
BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
PROBATION
All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.
OVERVIEW:
The Mayor’s Office of Correspondence and Constituent Services (MOCCS) is seeking a motivated, energetic individual with excellent customer service and communication skills. The qualified candidate will be able to perform well in a fast-paced environment, manage multiple tasks, and be responsive to the needs of the constituents we serve.
MOCCS is made up of two units – the Constituent Services Unit (CSU) and the Correspondence Unit (CU). The Constituent Services Unit’s mission is to ensure timely responses to requests for services and information received from constituents via telephone or in-person. The Correspondence Unit handles an incredible volume of emails and written correspondence, as well as requests for ceremonial documents.
Summary/Objective
The Constituent Services Liaison is responsible for providing exceptional customer service assistance to constituents by processing and managing all requests for city services or agency follow-up. This position reports to the Lead Constituent Services Liaison.
Position Responsibilities
- Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
- Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.
- Manage and input constituent information into the Constituent Unit database.
- Gather and disseminate crucial mayoral updates and information.
- Perform related work as required.
- Prepare and report all call data.
- Provide daily trends and updates to leadership.
Position Qualifications
The position requires a high degree of skill in the following areas:
- Professional writing etiquette and protocols.
- Knowledge of the local, state and federal government structure and responsibilities.
- Establishing relationships with offices of elected officials, city government agencies, non-profits and constituents.
- Knowledge of Baltimore City history and culture, the metropolitan area and services within the Baltimore City jurisdiction.
- Ability to communicate with diverse groups of people.
- Strong communication skills using standard business formats.
- Strong leadership skills.
- Strong organization and time management skills.
- Knowledge of Microsoft applications: Word, Excel & Outlook.
Minimum Education Requirements:
Bachelor’s degree is preferred. Two years’ experience. Salary commensurate with experience.
Please apply via WorkDay by clicking the blue “Apply” button and send resumes via email to:
Candisse.Bennett-Parker@baltimorecity.gov
cc: Sharon.Jackson@baltimorecity.gov
BENEFITS
The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:
https://humanresources.baltimorecity.gov/hr-divisions/benefits
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $55,497 - $72,146
Public Affairs Liaison Level III
Absolute Business Solutions Corp -
Aberdeen, MD
Assistant Operations Manager - Crane
Ports America Shared Services, Inc. -
Baltimore, MD
Assistant Operations Manager - M&R
Ports America Shared Services, Inc. -
Baltimore, MD
