Homeless Outreach Worker, Operations Specialist I - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 03/27/2025

SALARY RANGE: $59,964.00 - $95,796.00 Annually

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Class Description

Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic professional to fill a critical role in the day-to-day operations of the Homeless Outreach Team. This position reports to the Operations Officer II (Homeless Outreach Coordinator) of the Outreach Team within MOHS.

A Homeless Community Outreach Worker promotes programs and resources to homeless individuals in the community and performs a variety of services to encourage these individuals to participate in programs that enable them to remain housed and stable. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive close supervision from a superior. Employees work a conventional work week that includes evening hours and may require weekend work. Work is performed both in an office under normal working conditions and in neighborhoods where incumbents may be exposed to extremes of heat and cold.

ESSENTIAL FUNCTIONS:

• Actively working outdoors in all weather conditions, including extreme heat in the summer, freezing temperatures in the winter, and during inclement weather such as heavy rain, snow, and storms
• Ability to work non-standard hours including early mornings, evenings, weekends, and holidays. It is expected that the Homeless Outreach Worker is flexible and available for emergency situations that may arise outside of regular business hours.
• Visiting communities and canvassing neighborhoods.
• Acquainting clients with community resources and services pertaining to social, health, and other programs, while encouraging utilization
• Developing a rapport with homeless individuals through frequent community outreach visits and offering support
• Processing applications or registration forms for services; may complete client demographic logs and other statistical information
• Operating a city issued vehicle; completing daily vehicle inspection reports; vehicle cleaning; and demonstrating all required vehicle safety laws and conditions
• Maintaining computerized log of daily activities and completes reports and other documents as needed
• Researching community resources that benefit homeless individuals and enhance services provided by community programs
• Performs related work as required
  
  

EDUCATION AND EXPERIENCE REQUIREMENTS:

EDUCATION: Have an associate’s degree from an accredited college or university.

AND

EXPERIENCE: Have five years of experience performing complex analytical support for an operational, technical, or administrative function is required.

EQUIVALENCY NOTES: Have an equivalent combination of education and experience.

LICENSES, REGISTRATIONS AND CERTIFICATES:

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSE ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowlegde, Skills, And Abilities

• Driven commitment to providing continuous, reliable support to their clients, regardless of personal preferences regarding schedules or work conditions
• Resilience, empathy, and a willingness to engage with people experiencing significant personal hardship
• Physical strength to walk long distances, stand for extended periods, and navigate various types of terrain, including city streets, parks, and encampments, which may involve uneven surfaces or difficult access
• Ability to follow all safety protocols when engaging in street outreach and be aware of their surroundings, always ensuring their personal safety and the safety of their clients
• Willingness to research and communicate details of available community resources and services
• Knowledge of community neighborhoods and areas populated by homeless individuals.
• Thorough knowledge of moderately complex analytical principles and techniques.
• Demonstrated ability to maintain activity logs and prepare and present statistical reports.
• Demonstrated ability to collect, compile, edit, classify, and tabulate statistical and qualitative data.
• Ability to establish and maintain a good working relationship with co-workers, clients and the public.
• Demonstrated ability to explain an agency’s purpose, programs, and operations.
• Demonstrated ability to prepare and present ideas and information clearly yet concisely.
• Ability to communicate effectively; oral and written fluency in English and Spanish preferred.
• Ability to motivate others.
• Skill in the safe operation of automobiles and other related vehicles.
  
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER