Housing Manager, Operations Officer II (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/1/2025

SALARY RANGE: $74,803.00 - $119,684.00 ANNUALLY

THIS POSITION IS GRANT FUNDED THROUGH JUNE 30, 2026.

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Summary Of Position

The Mayor's Office of Homeless Services (MOHS) is the designated lead agency for the CoC and works to implement federal, state, and local policy and best practices in addition to administering and monitoring homeless services grants. MOHS administers approximately $48 million annually for programs that include street outreach, emergency shelter, transitional housing, rapid rehousing, permanent supportive housing, Housing Opportunities for Persons With AIDS (HOPWA), meal programs, and eviction prevention. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. More information can be found at: https://homeless.baltimorecity.gov/

The Mayor’s Office of Homeless Services seeks an experienced dynamic professional with strong leadership and problem-solving skills to oversee its Housing Program. This position will supervise, train, and evaluate the MOHS’s housing efforts to include real estate development, subsidy administration, and supportive services. The ideal candidate will be knowledgeable and have an understanding of the rental housing market, how to work with and recruit landlords, and monitor the housing process to ensure that people experiencing homelessness are connected to housing as quickly as possible. This position reports to the Operations Officer V (Chief of Emergency Operations).

Essential Functions

• Coordinates the implementation of, and monitor all housing, subsidy administration, and supportive services activities
• Leads in the design and coordination of innovative housing programming and services that the City/Continuum of Care operates for persons experiencing homelessness
• Provides oversight of ongoing permanent housing planning activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support housing initiatives
• Oversees permanent housing portfolio including Rapid Rehousing (RRH), Permanent Supportive Housing (PSH) and Other Permanent Housing (OPH)
• Oversees housing navigation and landlord engagement efforts
• Supports collaboration and information sharing with MOHS programmatic and administrative teams, City departments and agencies or community groups
• Coordinates with the Continuum of Care to plan, coordinate and implement system-wide policies and operations
• Works with the Coordinated Access team to address the needs of households experiencing homelessness
• On an ongoing basis, assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities
• Acts as liaison with outside agencies and their departments/programs, to render advice on program policies and improve program activities
• Meets funding and regulatory requirements, including compliance of federal regulations, preparation of quarterly and annual reports and attendance at mandatory meetings
• Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records
• Assists program compliance staff to monitor and evaluate contracted providers and ensure compliance with contract and federal regulation
• Evaluates procedures, identifies, and analyzes problems and issues and may implement and document new procedures within the housing system
• Responds to public inquiries, complaints, requests/suggestions and ensures accurate information is disseminated regarding homelessness and available programs
• Performs related work as required
  
  

Education And Experience Requirements

EDUCATION: Have a bachelor’s degree from an accredited college or university in Social Work, Public Administration, or a closely related field.

AND

EXPERIENCE: Have three years of experience in planning, supervision, evaluation and coordination of a program or business or operation.

Master’s Degree preferred and professional experience and knowledge of homeless services programs, funding, systems, and laws preferred

Knowledge, Skills, And Abilities

• Knowledge of the basic techniques of program administration or business management.
• Knowledge of the principles, practices and techniques of program development, implementation, and evaluation.
• Knowledge of standard processes involved in contract management or procurement.
• Knowledge of grant funding requirements and basic Federal grant procedures.
• Ability to plan, organize, implement, and administer a program or operation.
• Ability to plan, organize and direct the work of others; ability to supervise and support staff; must be an active listener and supportive team builder with strong interpersonal and communication skills.
• Ability to utilize common business software.
• Ability to make budget recommendations and control expenditures.
• Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations, and procedures; ability to develop and install program procedures.
• Ability to research and write complex narrative and statistical reports.
• Ability to coordinate policy and program development efforts across multiple departments and agencies; lead and participate in collaborative efforts in relation to policy and program goals and strategic efforts.
• Ability to develop and sustain strong partnerships with stakeholders and community members and interest groups.
• Ability to communicate effectively, both orally and in writing; to present recommendations clearly and concisely; and to speak and testify effectively before government and legal bodies, commissions, community, and business groups.
• Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, community, business, and related groups.
• Ability to maintain confidentiality of sensitive information.
• Administrative ability.
• Must be a self-starter with sound judgment and high communication skills; must be a team player with the ability to prioritize multiple tasks.
• Work must be timely and attention to detail is necessary.
• Experience with monitoring is a plus.
• Competent working with Microsoft Office and communicating by e-mail.
• Familiarity with HUD and other federal and state funding sources and regulations.
• Action and results oriented, innovative, strategic, and accepting of accountability.
• Comfortable working in a complex public service organization with rapidly changing issues, needs, and challenges.
• Works constructively in a culturally inclusive work environment and community.
• Understands the broad context and innovative practices for addressing the needs of those experiencing homelessness.
• Understands the social determinants of health and opportunities for effective partnerships to impact areas homeless services and housing.
• Must be comfortable working in a complex public service organization with rapidly changing issues, needs, and challenges.
  
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER