Intake Coordinator, Grant Services Specialist I (NCS) - Department of Housing and Community Development

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 1/28/2025

SALARY RANGE: $35,120.00 - $43,901.00 ANNUALLY

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Summary Of Position

An Intake Coordinator provides information to qualified applicants for lead hazard reduction services, over the phone, they assist with case management and office support. The Intake Coordinator receives and verifies documents from outreach workers. The Intake Coordinator determines correct and completeness of documents. Work involves no supervisory duties or responsibilities.

Essential Functions

• Reviews, monitors, and processes a wide variety of assigned client cases involving the provision of services to City residents; evaluates data, facts and information, comparing information to existing standards, drawing conclusions.
• Recommending actions to ensure compliance of projects, proposals and studies with existing standards.
• With guidance from superiors, develops, implements, and recommends changes in program policies and procedures; interprets policies and procedures for others
• Receive and document referrals from management, outreach and client phone calls Skill in conducting and processing multiple case assignments simultaneously.
• Skill (where required) in the operation of word processing and related equipment, hardware and software.
• Ability to deal courteously with other employees and the public, both in person and by telephone.
• Operates a variety of standard office machines including personal computers and related standard software and hardware to compose, record, edit, store and revise correspondence, reports, statistical tables, forms and other materials
• Answers telephone calls and provides information regarding office functions, operations and procedures; gives information to or elicits information from the public to properly complete forms; screens forms to determine accuracy and completeness of information; answers unusual or complicated questions or complaints regarding work procedures or departmental or grant-funded programs, operations, services or functions.
  
  

Education And Experience Requirements

EDUCATION: Graduation from an accredited high school or possession of a GED certificate. two (2) years of office support, outreach, or support services experience.

AND

EXPERIENCE: Have two (2) years of office support, outreach, or support services experience.

Knowledge, Skills, And Abilities

• Basic phone skills
• Microsoft office
• Filing
• Case management
  
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER