Research Analyst I (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 10/25/2024

SALARY RANGE: $52,875.00 - $64,063.00 ANNUALLY

BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION: All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Summary Of Position

Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic professional to assist the Coordinated Access team to develop and implement the Coordinated Access System (CAS) for housing and services for people experiencing homelessness. This position reports to the Operations Officer II (Coordinated Access Manager).

Essential Functions

• Supports and facilitates the homelessness coordinated entry system.
• Works closely with team members and community partners to identify systemic barriers within the housing and homelessness system, and develop strategies to overcome homelessness
• Completes and processes client assessments, verify eligibility for programs, and creates housing matches.
• Works closely with team members and community partners to identify systemic barriers within the housing and homelessness system and develop strategies to overcome homelessness.
• Manages client and program appeals process according to operational policies and procedures. Maintains client, program, and system files in accordance with HUD and privacy law requirements.
• Assists with a wide variety of qualitative and quantitative research activities including collection and preparation of data as well as extraction and analysis of data from multiple sources to create summaries, tables, and report sections.
• Coordinates and fulfills both ad hoc and routine data requests, which are often time-sensitive and complex, and prepares necessary responses to the data request tickets.
• Conducts case conferencing and provides staffing support to population-specific initiatives as needed such as veterans, youth.
• Recruits, trains, and monitors Coordinated Access assessors, navigators, and housing programs on policies and procedures, common assessment tool, and HMIS integrations.
• Provides help desk, end user, and technical assistance support for assessment and housing match process to participating housing programs, navigators, and community stakeholders.
• Collaborates with team and supervisor to develop and implement operational procedures.
• Performs related work as required.
  
  

Education And Experience Requirements

EDUCATION: Have a bachelor’s degree from an accredited college or university, preferably with a course in quantitative methods or research methods.

AND

EXPERIENCE: Have one year of experience in collecting, compiling and interpreting data. Candidates with at least 3 years of experience in data analytics preferred and must be familiar with homeless responses systems and coordinated entry.

OR

NOTES(EQUIVALENCIES): Have an equivalent combination of education and experience.

Knowledge, Skills, And Abilities

• Knowledge of basic research techniques and methodology.
• Knowledge of English usage, grammar and writing techniques; requires excellent verbal and written communication skills.
• Ability to collect, compile, verify and review data and statistics on homeless services programs for use in proposals, presentations and recommendations.
• Ability to prepare reports, charts, graphs, statistical tabulations, and other documents using various data and statistics with strong attention to detail, and outstanding quantitative skills.
• Ability to work independently and manage multiple tasks.
• Ability to work with others effectively.
• Strong interpersonal skills and excellent organizational and time management skills required.
• Proficiency in Microsoft Word and Excel. Data management and organizational skills are important.
• Work must be timely and precise.
• Must be a self-starter, with sound judgment and a high level of professionalism; and the ability to prioritize multiple tasks.
  
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER