Victim Services Manager

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, MAYOR'S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

POSTING DATE: February 13, 2025

SALARY RANGE: $64127 - $110756

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Summary Of Position

The Victim Services Manager is responsible for resource and project management for MONSE-related victim services programming. The Manager works with community-based providers and families to assess their specific needs and implement service provision enhancements, as appropriate. This role is critical in MONSE’s work to redefine domestic and family safety and promote a more culturally and geographically appropriate approach to the treatment of victims of gun, intimate partner, and domestic violence. The Manager will increase public awareness, organize training, and work with community-based partners and agencies to develop policies and cultivate services. In addition, the manager will be responsible for referring victims and their families to victim services providers and wraparound supports. This position requires strong alignment with MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will meet all grant deliverables from designated local, state and federal funders including the Office of Violence Against Women as well as develop and co-produce shared, integrated and coordinated response protocols inclusive of law enforcement, city agencies and service providers that reach the neighborhoods with 75% of the cities total violence involved incidents.

Program Management

• Provide direct supportive representation to Baltimore City’s Domestic Violence Coordinating Committee (DVCC) and the Domestic Violence Fatality Review Team (DVFRT), and Lethality Assessment Program (LAP).
• Act as a central point of contact for, and demonstrate significant experience working on, issues of victim services.
• Coordinate and implement critical time-sensitive special projects, program alliances and joint initiatives.
• Provide technical assistance to community and city partners and agencies as needed.
• Build and manage cooperative and trusting relationships with city agencies, community nonprofits, civic groups, and residents in order to ensure a coordinated community response to victims of violence.
• Facilitate dialogue, data collection, reporting, process improvement, and other work related to gun violence prevention.
• Manage the development and implementation of inter/intradepartmental plans, policies, strategies and communications regarding victim services.
  
  

Community Engagement and Service Provision

• Monitor efforts of community partners in providing services to victims of violence and provide updates accordingly.
• Conduct community needs assessments, outreach and education as it relates to victims services.
• Identify key partners, develop action-oriented plans to address gaps, evaluate effectiveness of collaboration, and maintain statistical framework for data collection and reports.
• Develop and maintain knowledge of crime victimization and best practices in victim services.
• Assist with managing the implementation of new evidence-based practices.
• Maintain confidentiality of victim and departmental information.
• Refer victims and families to victim services providers and wraparound supports.
  
  

Reporting and Compliance

• Deliver timely and thorough reporting of project deliverables to immediate supervisor.
• Prepare monthly reports regarding the progress of the project plan to be shared with other agencies, independent monitors, and/or the general public.
• Attend community meetings and develop public information campaigns, as appropriate, for Baltimore City residents and the wider community.
• Attend and participate in inter-agency meetings, professional group meetings and related activities; attend workshops, conferences, and classes to increase professional knowledge; serve on committees as assigned; stay abreast of new trends and innovations in the field of victim services.
  
  

Qualifications/Skills

• Bachelor's degree in Criminal Justice, Sociology, Psychology, or related social or behavioral science and/or 3 – 5 years related experience.
• Experience with law enforcement, prosecution and/or victim services response to violence and proven ability to work with stakeholders from multiple disciplines
• Skilled in public speaking, meeting facilitation, project management, and presentations to large groups.
• Experience managing sensitive information and responding to all reporting requirements by funding partners.
• Knowledge of the dynamics of human behavior, and the psychological, social and vocation aspects and best practices in working with victims of crimes.
• Ability to communicate effectively, problem solve, coordinate efforts with multiple agencies and/or organizations, and work effectively with people from diverse backgrounds.
• Knowledge of Microsoft Office Suite. Skilled in the use of office software applications to prepare reports and use software to develop information; able to enter data in required management reports.
• Knowledge of local, state, and federal laws pertaining to victims of violence.
• Excellent organization skills with proven ability to meet multiple deadlines and balance numerous projects in a fast paced and changing environment.
  
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits. Retirement benefits are not available to GSS employees.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.