What are the responsibilities and job description for the Customer Service Representative position at City of Banning, CA?

Salary : $43,721.60 - $59,155.20 Annually

Location : Banning, CA

Job Type : Full Time

Job Number : 2024-00028

Department : Administrative Services Department

Division : Utility Billing

Opening Date : 01 / 22 / 2025

Closing Date : 1 / 29 / 2025 4 : 00 PM Pacific

Max Number of Applicants : 40

Description

Job Purpose / Summary

Under close supervision, performs a variety of duties associated with the setting up of utility billing accounts, providing customer service and collection of monies owed for City of Banning-provided municipal services.

Performance Expectations

Leadership : Contributes to a positive work culture consistent with the City of Banning Leadership Philosophy, actively welcomes new approaches to public service and supports change and process improvements at all levels within the organization.
Teamwork : Demonstrates ability and willingness to work collaboratively with a team.
Communication : Communicates effectively with peers, supervisors, subordinates, and individuals to who service is provided.

Examples of Duties

Essential Functions

Accepts payments for utility services.

Reviews accounts.

Updates customer records.

Issues receipts.

Establishes new customer utility accounts.

Obtains and validates new customer information.

Requests, obtains, accounts for and handles account set-up deposits, letters of credit and related needs.

Creates accounts in automated and / or manual recording system.

Assists customers with filling out of forms and other required items.

Initiates and / or processes paperwork associated with connections for new services.

Monitors accounts for compliance to time-payment plans and payments.

As authorized, enters in to time payment agreements.

Monitors payments and payment history for compliance to established parameters.

As authorized, accepts and reviews requests for meter re-reads.

Receives and reviews re-read information.

As required, adjusts account information and readings.

Identifies and / or investigates unusual readings and / or other usage reports.

Forwards suspected theft of services or related concerns to supervisor.

As required, assists citizens with special needs and / or involved in special projects / programs.

Responds to inquiries and contacts made in person, by phone, mail, e-mail and / or other contacts.

Prints out and prepares utility service bills for mailing.

Updates and maintains a variety of financial, service usage, statistical and other files and records.

Performs other duties as assigned or required.

Knowledge of :

City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives.

City organization, operations, policies and procedures.

Basic principles of bookkeeping and / or accounting.

Basic principles of file and records management.

Principles of customer service and assistance.

Ability to :

Read, understand, interpret and apply relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives.

Assess and prioritize multiple tasks, projects and / or demands.

Work within deadlines to complete projects and assignments.

Establish and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning.

Operate a personal computer utilizing a variety of software applications.

Typical Qualifications

MINIMUM QUALIFICATIONS :

A high school diploma or GED

One (1) year of clerical, secretarial, clerical accounting, customer service, or closely related experience.

PREFERRED QUALIFICATIONS :

Please be sure to include this information on your application for it to be considered :

One (1) year or more of professional work experience in a public agency (local government or utility)

One (1) year or more of professional work experience in one or more of the following service industries :

Retail Sales

Restaurant

Call Center

Fluent (written and verbal) in Spanish

Supplemental Information

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily performed in an office which is busy, oriented to public service and subject to occasional work interruptions. Noise level in the work environment is usually moderately loud. Occasional attendance at meetings before or after regular work hours is required.

Physical Requirements

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

The employee may be required to lift and / or carry heavy, bulky supplies, materials, equipment and / or items weighing up to twenty (20) pounds. The employee may be occasionally required to work outside the traditional work schedule. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

RETIREMENT : New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula. New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law. The City also participates in Social Security.

AGENCY SHOP / DUES DEDUCTIONS : Employees may choose to join IBEW (International Brotherhood of Electrical Workers) and pay their service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW.

CITY PAID BENEFITS : City employees can participate in an employer paid CalPERS mid-tier HMO Healthcare Plan. Participating employees also provides cafeteria benefit money to use for dental, vision, life, disability insurance, and a 457 plan. City reimburses employee a maximum of $250 for eyewear every fiscal year. Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency.

DISABILITY INSURANCE : Employees pay for a short / long term disability plan with a 7-day elimination period.

HOLIDAYS / VACATION / SICK / BEREAVEMENT LEAVE : City employees receive thirteen (13) paid holidays, plus one (1) floating holiday per year. After completion of probation period : Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days. Twelve (12) days of sick leave per year. Up to five (5) working days of bereavement leave for immediate family members.

COMPUTER LOAN PROGRAM : Interest free loan program for the purchase of a computer available, after completion of probationary period.

DIRECT DEPOSIT : The City has a mandatory policy for all employees of direct deposit of payroll checks.

Are you 18 years or older?

Please indicate your highest level of education :

I have a high school diploma or GED certificate.

I have an Associate's Degree from an accredited college or university.

I have a Bachelor's Degree from an accredited college or university.

I have a Master's Degree from an accredited college or university.

I have a Doctorate Degree from an accredited college or university.

I do not have any of the above degrees.

Do you have at least one (1) year of experience in clerical, secretarial, clerical accounting, customer service, or in a closely related field?

Are you a fluent (both written and verbal) in Spanish?

Many important notifications such as test or interview invitation, and other special information are only communicated via e-mail. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the City of Banning to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Moreover, please add hr@banningca.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being blocked or filtered as spam / junk email from your email provider. The City of Banning will not consider allegations of not receiving the email notification as an acceptable reason to authorize a reschedule or late exam administration. Please note, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. I understand the above information and instructions.

Required Question

Salary : $43,722 - $59,155

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