Customer Service Representative II - Utility Billing

Salary : $20.21 Hourly

Location : Battle Creek, MI

Job Type : Full-Time

Department : Treasurer

Division : Treasurer / WTR Bill

Opening Date : 02 / 10 / 2025

Closing Date : 2 / 23 / 2025 11 : 59 PM Eastern

FLSA : Non-Exempt

Bargaining Unit : SEIU

The City of Battle Creek ("The City") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The City expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic. Improper interference with the ability of the City employees to perform their expected job duties is absolutely not tolerated.

Need Help With Your Online Account?

Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 or Email : support@governmnentjobs.com if your need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Have Questions About Your Application or a Job Opportunity with The City of Battle Creek?

Please reach out to our Human Resources staff at careers@battlecreekmi.gov and we will get back to you as soon as possible.

Description

The City of Battle Creek is looking for an individual to perform specialized clerical and customer services tasks regarding inquiries, accounts, rates and service; related work as apparent or assigned. Work performed under the general supervision of the City Treasurer.

Individuals selected to move forward in the hiring process will be required to complete testing in Excel, Office Spelling / Grammar, and Typing.

Examples of Duties

• Provides general office duties such as making appointments; gathering, assembling, maintaining and organizing data for various documents, reports, paperwork and files; maintaining office equipment and supplies; performing data entry; preparing various routine documents, reports, correspondence, etc. Maintains and updates databases as assigned.
• Provides customer service by answering questions in person or over the phone, responds to citizen and employee / department requests for information, and complaints. Ensures appropriate confidentiality of information as necessary.
• Process work orders for service maintenance / installation requests to Water Division; monitors, evaluates, and presents solutions to potential problem areas.
• Routine use of office equipment including personal computers, word processing, spreadsheet, database management and software; maintains rigorous typing speed, skill, and accuracy.

Typical Qualifications

Supplemental Information

Physical Requirements / Working Conditions :

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and / or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone; work is generally in a moderately noisy location (e.g. business office, light traffic).

At the City of Battle Creek, we understand that benefits are an important part of the total compensation package. As such, we strive to offer employees a generous benefit package that provides flexibility, choice, and value, allowing employees to not only meet their needs today but to plan for a secure future.

Full-time employee benefits - Benefits vary slightly by union contract, employment agreement, or policy. For benefits specific to this role, please reach out to careers@battlecreekmi.gov.

Medical : Choose from a PPO plan with BCBS or an HMO plan with BCN and pair your election with a Health Savings Account.

Dental : 100% employer-paid through Blue Cross Blue Shield

Life Insurance : 100% employer-paid basic life insurance with AD&D benefit equal to 2X the employee's base annual earnings up to $400,000. Limited coverage is also provided for spouses and children.

Sickness and Accident : 100% employer-sponsored partial wage replacement for short-term disabilities after meeting eligibility criteria.

Retirement Savings :

Employer Assistance Plan (EAP) : 100% Employer paid through Pine Rest

Paid Time Off : Generous PTO package - Paid Time Off will vary by position and is outlined within City Policy or union contract.

Paid Holidays : 13 paid holidays per year

Voluntary Benefits :

Public Service Loan Forgiveness Program Eligible Employer

Click the link below for 2024 BENEFIT INFORMATION

In addition to the above, some positions may qualify for :

Salary : $400,000