What are the responsibilities and job description for the Account Clerk III (Customer Service) position at City of Beaumont, Texas?
Duties and Responsibilities
Other Job Functions: Performs other duties as required. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Working Conditions
Minimum Essential Qualifications
Knowledge: Knowledge of modern office practices, procedures, and equipment; knowledge of IBM ISeries and water billing system; a thorough knowledge of general utility billing practices and procedures.
Skills/Abilities: Ability to operate modern office equipment including typewriter, calculator, computer, mailing machine, copier, fax, two-way radio, and telephone; ability to deal tactfully with customers both in person and on the phone; ability to make routine mathematical calculations; ability to enter computer data with a high degree of accuracy; ability to analyze information and make sound judgements and decisions; ability to maintain self composure and project a professional image while dealing with upset or irate customers.
Physical Requirements: Constantly sees, hears and writes by hand; frequently operates a PC, calculator, answers telephone, operates a printer, fax machine, walks, stands; infrequently operates mailing machine and two-way radio, cleans, climbs, crawls, kneels, squats, stoops, lifts, pushes or pulls objects weighing up to 25 lbs.
Education/Experience: Graduation from high school or equivalent supplemented by some college or business school. May substitute work experience of a clerical, utility, billing, or customer service nature for supplemental education.
Other
Applicant selected for hire will be subject to a background investigation and drug/alcohol screen test.
The City of Beaumont provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The City of Beaumont will provide reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation or other assistance contact a Human Resources representative at (409) 880-3777 or through RELAY Texas at 1-800-735-2989 or mail your request to P.O. Box 3827, Beaumont, Texas 77704.
The City may consider all related education and/or experience in determining the applicant's minimum qualifications and starting salary.
All Full-Time Civilian employees have the option to receive medical, prescription, and dental insurance.
