What are the responsibilities and job description for the Business Systems Project Manager position at City of Bellevue, WA?

Salary : $104,224.50 - $143,865.00 Annually

Location : Bellevue, WA

Job Type : Regular

Remote Employment : Flexible / Hybrid

Job Number : 25-00067

Department : Utilities

Division : UT RMCS

Opening Date : 02 / 19 / 2025

Closing Date : 3 / 5 / 2025 11 : 59 PM Pacific

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.

Job Summary

The City of Bellevue is seeking a Business Systems Project Manager to lead projects that enhance and optimize the City's Utilities business systems and processes. This role is business-focused, ensuring that projects align with operational, financial, engineering, and customer service needs. The ideal candidate will have experience managing business-side projects in Utilities or a similar capacity, working with key partners across different City of Bellevue departments such as IT, Legal, Finance & Asset Management, as well as Utilities divisions such as Operations & Maintenance, Engineering, Resource Management and Customer Service.

Why Join Us?

At the City of Bellevue, you will play a critical role in improving Utilities business systems that support essential city services. This position offers the opportunity to work closely with operational teams, drive efficiency in business processes, and ensure successful system implementations that benefit both staff and the community. Apply today and help shape the future of Bellevue's Utilities business systems!

Essential Duties and Responsibilities

Business Systems Project Management

Lead business-side project management for department-level Utilities systems, including billing, asset management, work management, and customer engagement platforms.
Oversee the procurement, implementation, and optimization of business systems, ensuring alignment with operational and regulatory requirements.
Work with Operations & Maintenance, Engineering, Finance, and Customer Service teams to gather business requirements (including functional, non-functional and user experience), and ensure system functionality supports their workflows.
Ownership of project scope, schedule, and budget for all Utilities-driven projects, and collaborating with IT project managers & developers for enterprise or IT-specific projects for successfully completion & delivery of projects.
Conduct business process analysis to improve system usability and operational efficiency.

Key Partner & Vendor Coordination

Act as the primary liaison between business users, IT teams, vendors, and external agencies.

Lead RFP development, contract negotiations, and vendor selection for new system implementations or upgrades.

Work closely with system vendors and consultants to ensure business requirements are met and systems are effectively integrated.

Facilitate cross-functional meetings, gather feedback, and ensure alignment between business and technical teams.

System Implementation & Process Optimization

Project manage the implementation of technology systems for Utilities and represent Utilities department in IT-driven enterprise project implementations.

Support end-user training, business process documentation, and change management efforts for new systems or enhancements.

Lead user acceptance testing (UAT) to ensure business processes are fully supported by system implementations.

Ensure compliance with data governance, security policies, and regulatory requirements.

Manage system upgrades, enhancements, and integration efforts with other City systems.

Performance Monitoring & Reporting

Track and report on project milestones, budget status, and key performance indicators to leadership.

Develop and present project updates, reports, and system demonstrations to key partners.

Identify and mitigate risks that may impact project delivery or system performance.

Qualifications

Required

Bachelor's degree in Business Administration, Public Administration, Project Management, or a related field, or equivalent experience.

Five or more years of relevant advanced-professional level experience managing projects with differing levels of complexity, implementing project management best practices, and successfully managing scope, schedule, budget, quality of projects delivered.

Strong knowledge of business processes in Utilities (or similar capacity), such as billing, work management, asset management, finance, and customer service functions.

Experience managing business-side projects related to Utilities systems (or similar) and cross-departmental operations.

Ability to bridge the gap between business needs and system capabilities, ensuring successful implementation and adoption.

Excellent facilitation, communication, and relationship management skills.

Proficiency in using project management tools such as Jira, Microsoft Project Plan (mpp), Microsoft Office software (Word, PowerPoint, Excel), Microsoft Visio.

Strong ability to bring teams together to collaborate to create a desired outcome.

Preferred

Experience managing projects in the Utilities sector, including asset management, billing, or customer service systems.

Project Management Professional (PMP) certification.

Knowledge of utility regulations, compliance, and reporting requirements.

Experience with Lean and / or Six Sigma methodologies for process improvement.

Supplemental Information

Flexible / Hybrid Working : A hybrid work schedule is available for this position following an orientation period working in the office after hire. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

HIRING PROCESS

The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.

We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.

Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.

All positions require the completion of references checks, including at least one prior supervisor.

Some positions may require completion of a criminal background check prior to start employment

Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is : Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.

The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value!

Please Note : Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law.

The following summary applies to fully benefited positions :

Medical

Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO).

Dental

Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers.

Vision

Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage.

Retirement Plans - Employees are offered three retirement plans :

Washington State Department of Retirement Systems (DRS) : Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility.

City of Bellevue Municipal Employee's Benefit Trust (MEBT) : Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule.

Deferred Compensation Program (457 DCP) : Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.

Other benefits include :

More detailed information about our employee benefits is available at

Flexible Spending Accounts (FSAs)

Life / Accidental Death and Dismemberment (AD&D) Insurance

Long Term Disability (LTD)

Survivor Income

Employee Assistance Program (EAP)

11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)

An ORCA Card bus pass

On-site fitness center, and self service food / coffee options

Career development and training programs

Tuition Reimbursement Program

Employee Resource Groups (ERGs)

Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).

Please note that the City does not participate in the Social Security Administration (SSA) program, and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. Any social security benefits earned at other places of employment may be reduced because they are subject to the Windfall Elimination Provision or the Government Pension Offset.

NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

Do you have at least five years of experience managing business-side projects involving Utilities systems or similar capacities?

Describe a project you managed that involved implementing or optimizing business systems in a Utilities or similar organization (200 words max)Include details about the project's scope, your approach to gathering business requirements, and how you ensured alignment with operational and regulatory needs.

Have you worked on projects in the public sector, such as with city, county, or other government agencies?

Explain your experience in managing cross-departmental projects (200 words max)Share examples of how you collaborated with IT, Legal, Finance, and other departments to achieve project goals. How did you address any challenges in communication or alignment?

Have you managed RFP processes, including vendor selection, contract negotiations, and implementation oversight?

Are you proficient in using project management tools such as Jira, Microsoft Project, or Microsoft Visio?

What strategies have you used to support user adoption and change management for new system implementations?Highlight how you facilitated end-user training, conducted user acceptance testing (UAT), and improved system usability for stakeholders.

Do you have experience ensuring compliance with data governance, security policies, or regulatory requirements in your projects?

Required Question

Salary : $104,225 - $143,865

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