Demo

Conflict Resolution Center Manager

City of Bellevue
City of Bellevue Salary
Bellevue, WA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 3/28/2025

Come Join the City of Bellevue!


Job Summary

Securing Bellevue’s future as a livable, inspiring, vibrant and equitable community.

The mission of Bellevue’s Conflict Resolution Center is to build up the problem-solving capacity of Bellevue’s community. Bellevue’s Conflict Resolution Center is a Dispute Resolution Center formed under Chapter 7.75 of the Revised Code of Washington to provide equal access to justice for all people in Washington. BCRC receives funding and professional guidance from Resolution WA, a state-wide consortium of 22 dispute resolution centers. Services provided are confidential, voluntary, and free, available to people who live, work, or go to school in Bellevue or the City of Kirkland.

Ideal candidates will demonstrate aptitude in conflict resolution, conciliation and mediation practices, have experience working directly with multicultural and multilingual communities, a background in program and volunteer management and possess strong listening skills and discernment. The Bellevue Conflict Resolution Center Manager is supervised by the Assistant Director for Neighborhood Services, a division of the Community Development Department.

Essential Duties and Responsibilities

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, the following tasks and roles:

  • Provide management oversight of Bellevue’s Conflict Resolution Center, including case management, staff and volunteer management, strategic program development, fiscal stewardship, community engagement, and community partnerships.
  • Supervise a team of four program staff while overseeing the daily operations of the Conflict Resolution Center, ensuring services are delivered effectively and efficiently while maintaining a team ethic.
  • Exercise sound discernment handling complex conflict resolution cases, including mediation, conciliation and facilitation and ensuring a high-resolution rate.
  • Provide coaching and skill building training for BCRC staff and volunteers in cross-cultural conflict resolution skills for neighbor-to-neighbor disputes, landlord tenant disputes, community-business disputes and other various conflicts.
  • Oversee development of Housing Accord Program supporting housing stability for landlords and tenants in Bellevue and the City of Kirkland.
  • Maintain effective partnership with Resolution Washington and other dispute resolution centers, participate in statewide meetings, the work of a committee, provide oversight of pertinent contracts and grants and data collection on key performance metrics.
  • Ensure compliance with standards of the Uniform Mediation Act, the Model Standards of Conduct for Mediators and RCW Chapter 7.75.
  • Integrate guiding principles of equity, access, inclusion, belonging and cultural competence into BCRC programming.
  • Recruit, train, and supervise volunteers who assist with conciliation, mediation, facilitation and other services.
  • Engage with the community to promote the center’s services, including providing training sessions and organizing workshops and on conflict resolution, listening, and skill building.
  • Work collaboratively with other city departments, community organizations, and stakeholders to address community needs and enhance service delivery.
  • Manage the center’s budget, including securing funding and managing expenditures.
  • Prepare and deliver presentations to Council, city leadership, neighborhood, community and decision-making groups.
  • Create and/or manage communication program materials, website content, distribution lists, newsletters, reports and presentations relating to program development.
  • Track key performance measures for case resolution, community engagement and programming to evaluate program relevance and effectiveness.
  • Be a collaborative member of the department management team.

Knowledge, Skills, and Abilities

  • Working knowledge of the Uniform Mediation Act, the Model Standards of Conduct for Mediators and RCW Chapter 7.75.
  • Ability to mediate and conciliate disputes with considerable knowledge of landlord-tenant law, foreclosure mediation, immigration issues and neighbor to neighbor disputes.
  • Servant leader with discernment, listening skills and practiced ethic of honoring confidentiality.
  • Strong understanding of housing stability issues and equity principles.
  • Cultural awareness particularly in conflict circumstances.
  • Team-builder, people person, curious and lifelong learner.
  • Proven experience in volunteer management and training.
  • Program design, implementation, and management experience.
  • Adept at communication, facilitation, and public speaking to various audiences.
  • Ability to create curriculum and conduct complex training in conciliation and mediation processes.
  • Sense of humor.
  • Advance Bellevue’s One City core values of Exceptional Public Service, Commitment to Employees, Innovation, Collaboration, Stewardship and Diversity, Equity and Inclusion.

Core Competencies

  • Manages Conflict – handling conflict situations effectively with a minimum of noise
  • Understanding Cultural Competence – produce equitable policies and practices by developing skills and knowledge that facilitate effective interactions across diverse cultures
  • Builds Effective Team – building strong teams that apply their diverse skills and perspectives to achieve common goals
  • Courage – Stepping up to address difficult issues, saying what needs to be said
  • Collaborates – building partnerships and working collaboratively with others to meet shared objectives
  • Global Perspective—Taking a broad view when approaching issues, using a global lens.
  • Values Differences – recognizing the values that different perspectives and cultures bring to an organization
  • Strategic Mindset – seeing ahead to future possibilities and translating them into breakthrough strategies

Qualifications

Education and Experience

  • Graduation from an accredited four-year college or university with a degree in social studies, communications, English, education, political science or a related field.
  • Five or more years of professional-level experience in conflict resolution, mediation and conciliation
  • Three or more years of professional related experience in people management or leadership with interdepartmental or cross functional teams.
  • Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
  • Multilingual skills preferred.

Supplemental Information

WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed in a hybrid work environment (both at City Hall and remote work from home) with an expectation of three in-person workdays at City Hall, and a considerable number of meetings outside the office environment.
  • Travel to and from meetings at various local locations.
  • Attend evening and weekend meetings and events as required.

Flexible/Hybrid Working:
A hybrid work schedule is available for this position after an orientation period working in the office after hire. Remote work for this position is subject to department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

  • Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
  • We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
  • Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

  • All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
  • All positions require the completion of references checks, including at least one prior supervisor.
  • Some positions may require completion of a criminal background check prior to start employment
  • Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or recruiting@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.


For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.



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