Utilities Operations & Maintenance Program Administrator

The Utilities Operations & Maintenance Program Administrator position oversees the safety training, recruitment, onboarding and career development program of Bellevue Utilities Operations and Maintenance Division. The position ensures program goals are in compliance with Federal, State, and City laws, regulations, and policies; performs a variety of routine and complex administrative, technical, and professional work to design, develop, and/or coordinate delivery of a wide range of technical and safety training as well as assisting with recruitment and onboarding of new employees. 

In addition, this position manages high-level special projects, including being division representative for various city-wide shared leadership teams and committees. In the role of project manager, this position manages division projects, identifies appropriate team staffing and other resource needs, develops schedules and ensures timely completion of projects, meets project objectives and outcomes; analyzes data and prepares reports on complex information for management and staff.

This position reports to the Operations and Maintenance Manager within Bellevue Utilities.

Training:

• Establish and maintain a training program that meets division needs; assess training needs, establish and evaluate training options. 
• Serve as training liaison with Risk Management on training issues and programs.
• Design, conduct and/or coordinate the delivery of training programs from a variety of resources; research, evaluate and select outside consultants and trainers to meet training needs as appropriate. 
• Coordinate existing training programs and provide consultation to managers for development of job-specific training. 
• Track and manage training certifications of Utilities staff and provide updates to management.
• Serve as division Learning Management System (the PlaCE) administrator; train staff on system use; develop training reports for division use; responsible for training data integrity. 
• Create written/video training materials to be integrated into the PlaCE.
• Monitor the function of the PlaCE and provide continuous improvements.

Onboarding & Career Development:

• Develop and maintain an Onboarding program for new employees.
• Meet with new employees within the first few days of employment. Explain training and development expectations, opportunities, and priorities at Bellevue Utilities.
• Establish an initial training plan and work with Superintendents/Supervisors to secure a timely schedule for completion of required trainings.
• Ensure consistent messaging and reinforcement of expectations from first communicating with a new employee. 
• Provide continuous improvement to the Onboarding process. Ensure the process is convenient and user-friendly for meeting the goals of the required trainings while working with Superintendents/Supervisors to minimize interruptions to daily operations.

Recruitment Support:

• Assist Superintendents, Supervisors and Managers with recruitment efforts for Utilities Operations and Maintenance positions.
• Develop and update job postings, advertise vacancies through multiple resources, track recruitment efforts and ensure timely completion of recruitment processes. 
• Prepare performance reports for management illustrating recruitment timelines by position type.

Other Duties:

• Coordinate special projects for division; responsible for activities of project team, identify appropriate staffing and other resources as needed, establish project objectives/outcomes, lead the project team members to effectively coordinate the activities of the project, create project schedule, coordinate meetings, close out projects.  
• Map current business processes to provide a foundation for defining business activities. Use business process maps to develop procedures, models and operational processes.
• Serve as a liaison between various groups to develop policies and procedures and facilitate implementation. 
• Research available information and standards, write procedures, communicate and collaborate with inter and intra-departmental staff, vendors and external agencies or government entities.
• Represent division on City projects and teams. Attend project and team meetings. Contribute from the perspective of cross-departmental functions. 
• Research complex issues and summarize information for management and staff 
• Support management and staff during emergencies. 
• Other duties as assigned. 

Qualifications

• Three years of progressively responsible related experience in safety training and program coordination. Experience in public utilities training highly desirable. 
• Considerable knowledge of project management principles, maintenance and construction techniques. 
• Knowledge of the principles, practices and procedures of public and business administration as applied in a large organization. State, county, or municipal experience desirable. 
• Skill in using a personal computer and data management software in performing duties. 
• Ability to work independently on complex tasks and non-routine matters. 
• Ability to organize, analyze, interpret and evaluate information and provide summaries for management. 
• Ability to plan and organize workload; and ability to handle multiple priorities. 
• Ability to communicate effectively with customers, co-worker, contractors, and the general public, both orally and written. 
• Must possess a valid driver’s license during the course of employment and must have and maintain a good driving record by city standards.

Education and Experience Requirements 

The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities with an emphasis on:

• College level course work or graduation from an accredited two-year college or university with a degree in business, public administration, human resources or similar. 
• Five or more years of professional related experience in managing programs, preferably in the public sector, which includes recruitment, training and/or and analytical duties. 

This position requires the use of a city vehicle on City business. Individuals must have current Washington State driver’s license, physically capable of operating the vehicle and have an acceptable driving record (see city standard). Proof required at the time of interview. 

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. 
• The employee may be required to push, pull, lift, and/or carry up to 40 pounds. 
• The noise level in the work environment is usually moderately quiet. 

Flexible/Hybrid Working:

A hybrid work schedule is available for this position following an orientation period working in the office after hire. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

Salary : $90,045 - $124,304