What are the responsibilities and job description for the IT Specialist position at City of Belton?

GENERAL PURPOSE :

Under general supervision, directs and administers all functions and operations of the City's information technology systems including network components and identifies, troubleshoots and resolves problems encountered by City-wide users of various servers and desktop systems, City network and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding optimal set-up for software, hardware and network use; install, configure and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.

PRIMARY DUTIES AND RESPONSIBILITIES :

The following duties are not intended to serve as a comprehensive list of all duties performed by the individual in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties as assigned.

Identifies, troubleshoots and resolves hardware, software and network related problems encountered by city employees, the Internet, PCs and new computer technology.
Configures and installs Windows workstations in response to the demands of a high-speed network and cloud environment.
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Responsible for the day-to-day monitoring of the health of workstations.
Installs and troubleshoots city and remote-site network infrastructure, including a wide variety of local area network equipment and software.
Tracks and logs requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with IT Director regarding unsolved problems.
Maintains documentation of existing network architecture.
Works with vendors to resolve hardware operating system issues; research and tests possible solutions and implements solutions. Analyzes bugs in system and application software; research and tests possible solutions; implements solutions.
Performs inventory of personal computer hardware and software for the city; and arranges for disposal of unneeded or obsolete equipment.
Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
Maintains working knowledge of all current developments in the local area networking, personal and laptop computing and communicating industries.
Enforces the City's network security and installation procedures.
Ensures that job duties are completed in strict adherence to established safe work practices.

MINIMUM QUALIFICATIONS :

Required knowledge, skills, and abilities :

Capabilities and limitations of various computer systems, including local area networks and wide area networks.

The principles of information systems design, related to multi-protocol, multi-platform client / server environments.

Local Active Directory, Azure AD and Office 365 Administration.

Familiarity with desktop operating systems and various software applications.

Project organization, management, and control.

State of the art hardware and technical software including its evaluation and utilization.

Installing and operating a variety of software programs, peripheral equipment, and telecommunications equipment; maintaining existing software programs and computer systems.

Troubleshooting common hardware and software problems.

Meeting project deadlines.

Communicating effectively verbally and in writing.

Modern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.

Working cooperatively with other departments, agency officials, and outside agencies.

Structure, organization and inter-relationships of city departments, agencies, and related governmental agencies and offices affecting assigned functions.

English usage, spelling, grammar, and punctuation.

Education and Experience :

Associate's degree with at least two years of coursework in computer sciences and current experience providing Level Two technical desktop and network support in a large multi-platform and multi-operating systems environment; OR one year of experience in an IT related field and pursuing ongoing education / certifications.

Experience implementing local area networks using multi-operating systems and platforms, network and computer troubleshooting and problem-solving skills required, including knowledge of networking theory, principles, and practices.

Specific knowledge of basic networking and Windows Server environments.

Physical Requirements :

Work is performed in a standard office environment.

May be required to travel to various sites, locations and / or events / conferences.

Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing ladders, or walking.

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