What are the responsibilities and job description for the Benton River Center Guest Services Associate position at City of Benton (AR)?
**Job Summary:**
The City of Benton seeks a skilled and motivated Front Desk Attendant to join our team at the River Center. This role involves providing top-notch customer service, managing facility operations, and promoting programs and events. If you have a passion for delivering exceptional experiences and working in a dynamic environment, we encourage you to apply.
**Essential Duties:**
- Welcome visitors to the River Center, offering information and support as needed.
- Answer incoming phone calls, responding promptly and professionally to inquiries.
- Manage facility reservations, collecting fees and processing transactions accurately.
- Offer guided tours, promoting programs and amenities while educating guests on available services.
- Promote and register attendees for Parks programs, ensuring seamless execution and excellent customer satisfaction.
- Ensure facilities policies and procedures are followed by patrons, maintaining a safe and respectful environment.
- Responsible for opening/closing the facility, conducting daily reporting, and managing cash drawers.
- Assist with cleaning and maintenance tasks as needed, upholding high standards of cleanliness and organization.
- Address patron concerns, suggestions, and complaints in a timely, professional manner, fostering strong relationships within the community.
- Keep supplies stocked, anticipating needs and ensuring efficient operations.
- Alert appropriate personnel/authorities if safety concerns arise, prioritizing the well-being of visitors and staff.
