Program Operations Specialist (Regular Part-time)

Job Summary

Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

What We Do
The mission of Human Resources is to be a collaborative and strategic partner, using fair and equitable practices to attract, hire, develop, support and retain a highly-qualified workforce, and to mitigate liability through effective loss prevention programs. As a Division of Human Resources, Risk Management administers Workers' Compensation, General Liability, Employee Leaves, and Benefits. The Division is responsible for insurance administration and liability claims management, safety and injury/illness prevention and employment-related ADA/interactive processes, and partners with the City Attorney's office in coordinating Citywide litigation.

What We're Looking For
The Program Operations Specialist will support industrial and nonindustrial leaves management by reviewing, auditing and tracking time entry and support third party, subrogation and workers compensation claims set up and tracking. A primary duty will be to maintain the City's certificates of insurance process which is managed within PINS Advantage automated insurance tracking software. In this capacity, the position will be responsible for reviewing vendor insurance documents for minimum requirements, corresponding with vendors for necessary documents and deadlines, and tracking and updating certificate status. The Program Operations Specialist will also support Workers Compensation by reviewing and auditing time entry against employee leave accruals, and General Liability by reviewing records for potential subrogation and/or 3rd party claims. Additionally, this position will support staff with claims research and tracking, document review and gathering, and interdepartmental correspondence. The ideal candidate will have knowledge of payroll processing, leaves, and claims tracking/management with a strong attention to detail and should be comfortable handling repetitive, process-oriented work. This position reports directly to the Risk Manager. To find out more information about our Human Resources Department, please click here.

Work Schedule: Position will be assigned to work 30 hours a week during operational hours of 7:30am - 5:30pm, Monday - Friday. Some flexibility with schedule assignment. Telework option available after initial training period.

Desired Qualifications:

• Experience working in a local government agency
• Experience with Tyler Munis ERP software
• Knowledge of payroll process and functions

• Supplemental Questions
• Oral Exam/Interview

The oral exam is tentatively scheduled for the week of March 24, 2025 (date may be subject to change).

Conviction History
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.

Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.

Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Major Duties

Under general supervision, helps coordinate city programs or projects and provides support to city departments, divisions, functions or special projects; researches and makes recommendation on projects; acts as a liaison and program source to individuals, city and community groups. Performs specific and miscellaneous duties as assigned and does related work as required.

• Assists in planning, developing, implementing and coordinating specific city programs or projects.
• Provides information and assistance to the community regarding city programs.
• Investigates and prepares reports on requests and complaints pertaining to the program.
• Establishes and maintains cooperative working relations with a variety of citizens, public and private organization and businesses, commissions/committees, and City staff to assure cooperation in achieving goals.
• Collects, analyzes and monitors data and information for department studies, functions, and/or projects.
• Provides administrative and clerical support.
• Performs related duties as required.

Minimum Qualifications

Knowledge, Skills & Abilities

Knowledge of:

• Principles and practices of organizational and public administration.
• Principles and practices of customer service.

Skills in:

• Public relations.

Ability to:

• Plan, develop and assist with City programs.
• Make creative recommendations.
• Prepare, write and present complete and accurate reports.
• Effectively use a computer and operate office equipment/software.
• Exercise judgment in prioritizing work.
• Analyze and problem solve.
• Communicate effectively, both orally and in writing.
• Follow directions and complete assignments in a timely and efficient manner.

To see detailed information about our Municipal Employees Association - Part-time Unit benefits, please review the Memorandum of Understanding (MOU).