Circulation Services Associate

Job Description

This posting is for one (1) part-time position at 16 hours/week scheduled for 3 days a week: Tuesday morning, Thursday morning, Friday morning and afternoon, and every fourth weekend.

This is a part-time position with primary duties consisting of providing direct assistance to the public at the Circulation Desk. Also assists with carrying out Circulation Department operations, handling assigned tasks, as well as general departmental functions.

Starting wage: $17.57/hour

Examples of Duties

1. Greets patrons, listens to and understands a patrons’ requests, and accurately provides assistance or, if necessary, refers to the appropriate person or department.
2. Answers the telephone courteously, accurately answers questions, and refers calls to the appropriate person or department.
3. Checks items out to patrons, including items on hold and interlibrary loans.
4. Shelves materials and participates in shelf maintenance, shelf reading, and organizing materials.
5. Accepts payments for fines and fees and makes change quickly and accurately. Performs basic financial record keeping via computer and on paper. Assists with daily reconciliation of Circulation and Information Desk cash drawers as assigned.
6. Checks in materials and handles items on hold, interlibrary loans, damaged materials, and items belonging to other libraries according to established procedures.
7. Ensures all Circulation Services opening and closing procedures are completed accurately.
8. Aids patrons with problem transactions and relays library policies and procedures to the public as need arises.
9. Assists in training and providing guidance to Shelving Associates, Circulation Services Associates, and volunteers.
10. Utilizes the circulation module of the library management software to complete circulation tasks.
11. Assists patrons with utilizing the online catalog and library equipment, such as photocopiers and printers.
12. Generates and processes circulation reports and notices as assigned, conducting follow up with patrons as needed.
13. Performs other duties of a comparable level/type as required.

Minimum Qualifications

Education and experience: High school diploma or GED required. Previous work experience dealing with the public preferred.

Supplemental Information

Must be able to understand, follow, and relay library policy information.
Must have the ability to assist patrons in a friendly, confident, and self-assured manner, remaining calm in busy and/or difficult situations.
Must be able to resolve complaints through careful negotiation and flexibility to fulfill the spirit of library policies without causing unwanted client/user dissatisfaction.
Must be able to adapt to flexible scheduling, including evenings and weekends.
Must be able to make change quickly and accurately.
Must have the ability to relate to and work as a team player with Circulation Services staff and all library staff.
Must carry oneself with an attitude of professionalism and integrity with all library stakeholders, including the general public and fellow library employees.
Must have demonstrated proficiency utilizing computer hardware and software. Must be able to understand and operate library computer systems and equipment, and research databases.
Must be able to push a fully loaded book cart, shelve books to a height of 6 feet, and lift up to 25 pounds at a time.
Must be familiar with the Dewey Decimal system and be able to alphabetize for the proper reshelving and/or retrieval of library items.
Must support public libraries as necessary institutions that uphold the right to diverse flow of information, ideas, and intellectual freedom.
Must affirm and uphold the Library Bill of Rights and Freedom to Read Statement (American Library Association, first published 1953), and oppose efforts to censor or remove material from the library.
Must adhere to the Library’s Dress Code Policy and maintain proper personal hygiene.