Business Analyst

The City of Bloomington is seeking an individual to identify business needs within City departments to aid in the selection and implementation of technology systems. Coordinate with executive leadership, department, and IT personnel to streamline business processes and increase productivity among employees. Oversee the implementation of technology systems to ensure their success.

CITY VALUES & EXPECTATIONS

• Models and contributes to a positive work environment, culture of communication, engagement and safety
• Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
• Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly

• Gather and analyze data for potential process improvement
• Conduct ongoing reviews of business processes and develop optimization strategies
• Identify responsible employees to carry out decisions for change
• Assist with project management for selected projects
• Coordinate with departmental teams to produce better business outcomes
• Test business processes and recommend improvements
• Write clear and well-structured business requirements/documents
• Identify automation opportunities
• Create reports, dashboards, and visualizations to understand business performance
• Analyze process issues and bottlenecks and to make improvements
• Communicate and validate requirements with relevant stakeholders
• Develop and maintain reporting tools
• Perform data discovery, analysis, and modeling
• Collaborate with department representatives and IT personnel on planning and prioritization of projects
• Performs other duties as apparent or assigned

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Analytical, critical thinking and problem-solving abilities
• Process and integration mapping skills
• Strong presentation and negotiation skills
• Strong management and organizational skills
• Adaptable and capable of working in changing environments
• Works on assignments with little to no technical direction
• Demonstrates independence in researching solutions
• Excellent communication and client support skills
• Outstanding attention to detail with superior time and process management skills

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in business analysis, business administration, finance, or related field, OR at least five years of experience in business analysis experience
• Three years of experience in business analysis, OR Master’s degree in business analysis, business administration, finance, or related field AND two years’ experience in business analysis
• Strong writing, documentation, and presentation skills
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods

DESIRABLE QUALIFICATIONS

• Experience in using Project Management tools
• Experience with dashboards and reporting
• Experience with Business Intelligence software such as Power BI
• Experience with managing vendor relationships
• Experience prototyping data and processing models

SUPERVISION OF OTHERS

This position does not supervise others.

Anticipated Hiring Range: $91,245 – $96,801 Annually

2025 Full Salary Range: $91,245 – $121,644 Annually

Full-Time; Exempt; Non-Union; Benefits Eligible

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

Salary : $91,245 - $96,801