What are the responsibilities and job description for the Information Assistant-Part-Time position at City of Bloomington?
The City of Bloomington is seeking an individual to provide prompt, accurate, and courteous information desk services for employees and the public in a manner that will project a positive image of the City.
CITY VALUES & EXPECTATIONS
- Models and contributes to a positive work environment, culture of communication, engagement, and safety
- Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious,s and socioeconomic backgrounds
- Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
- Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly
- Acts as the first point of contact for the public, serving as a major source of community and City information
- Receives incoming telephone calls and information-desk@bloomingtonmn.gov emails and promptly refers them to the appropriate staff
- Assists the visiting public by directing them to the appropriate departments within Civic Plaza or other City buildings, events, and activities
- Trains backup staff in the correct procedures of the switchboard and information desk
- Assists various departments with one-time and ongoing projects in coordination with the Communications Supervisor
- Processes certified mail
- Notifies facilities maintenance of maintenance and cleaning issues that are reported
- Keeps the information desk clean and organized
- Acts as liaison between daytime staff and Center of the Arts attendants who staff the information desk on evenings and weekends
- Performs other duties and responsibilities as assigned
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED
- Ability to communicate tactfully and effectively with the general public and City employees
- Customer service skills
- Organizational skills
- Computer and Microsoft Office skills
- Ability to lift small packages up to 30 pounds
- Knowledge of City and Center for the Arts operations and personnel
- Ability to consistently work assigned shifts
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- Six months of work experience operating a telephone operating system or serving as a public-facing concierge at a business or other organization
- Proficient in Microsoft Office programs, specifically Word & Outlook
- One year of customer service experience
DESIRABLE QUALIFICATIONS
- Additional years of experience in operating a telephone operating system
- Additional years of experience as a receptionist, concierge, or similar position
- Additional years of experience in customer service
- Ability to lift small packages up to 30 pounds
- Ability to speak Spanish, Somali, Sign Language, or other non-English languages prevalent in the community
SUPERVISION OF OTHERS
This position does not supervise others.
Anticipated Hiring Range: $23.79 – $25.24 Hourly
2025 Full Salary Range: $23.79 – $31.72 Hourly
Part-Time; Non-Exempt; Union; Benefits Ineligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Salary : $24 - $25
