What are the responsibilities and job description for the Golf Course Starter - Part-Time position at City of Boca Raton, FL?
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Job Description
Be a part of the team that helps make the City of Boca Raton one of the best places to live, work and play! We provide world class services, parks, beaches, and public safety. This can only happen when the best, brightest, and most committed individuals come to work for our City. We encourage like-minded individuals to apply and be part of our team! Come join us #WorkforBoca
If you have a passion for customer service and love golf, the Boca Raton Golf & Racquet Club is the right place for you!
The Boca Raton Golf & Racquet Club is a 167-acre complex with an 18-hole championship golf course of pure paradise. The City is looking for part-time personnel who will be responsible for providing superior service while maintaining the finest amenities.
SCHEDULE
Must be able to work flexible hours between 7am - Sunset including weekends and holidays.
Up to 25 hours per week
GENERAL DEFINITION OF WORK:
The Golf Course Starter is responsible for providing excellent service to all golf course patrons. The Starter is responsible for directing players to the first tee at the appropriate tee times. The Starter must maintain accurate tee sheet records and monitors pace of play on the course. This position is required to work a combination of morning and afternoon/evening shifts on weekdays, weekends and holidays. The Golf Course Starter may be scheduled up to 25 hours per week (3 shifts).
Essential Functions
- Provides excellent customer service
- Greets and welcomes customers
- Provides golf course information to the customers
- Manages daily tee sheets using Club Caddie software
- Arranges players in proper starting order
- Verifies that all revenues have been properly charged by inspecting and reconciling receipts
- Maintains a clean and orderly work area
- Maintains accurate tee sheet records
- Monitors pace of play through turn times and communication with Player Assistance
- Proficient in all golf course policies (Golfer classifications, rainchecks, refunds, lightning safety, equipment rental, dress code, etc.)
Knowledge, Skills and Abilities
Knowledge of:
- The game of golf and/or golf course operations
- Basic computer software, including but not limited to email, for business operations
- Golf tee time management software
- Basic math functions
- Time management
- Ability to evaluate situations objectively and make an informed decision judgement
- Customer focused interpersonal communications
- Problem solving
- Communicate clearly and effectively, both orally and in writing
- Operate in a high volume, demanding environment
- Establish and maintain effective working relationships
- Manage and prioritize several tasks at the same time
- Work a fluctuating schedule that may occur during the week and/or weekend, including holidays.
Minimum and Preferred Qualifications
EDUCATION AND EXPERIENCE
Minimum Qualifications:
- Any combination of education and experience equivalent to graduation from high school.
- Previous experience in customer service and golf operations preferred.
PHYSICAL DEMANDS:
Exposure to extreme temperatures and weather conditions and animals/reptiles/insects. Must be able to stand for more than two hours at a time, stoop and bend, use manual dexterity or fine motor skills, have the ability to distinguish colors, proofread and check documents for accuracy, use a video display terminal, lift and carry articles weighing up to 20 lbs., and push/pull articles weighing up to 50 lbs. Ability to operate City vehicles including golf cart, driving range picker and other electric or gas golf related vehicles.
POST-OFFER BACKGROUND REQUIREMENTS:
The background check process for this position may include:
- Criminal Background Check
- Employment Verification
- Reference Checks
- Drug and Alcohol Screen
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
