What are the responsibilities and job description for the City Strategy and Continuous Improvement Senior Manager position at City of Boise?
The Department of Organizational Effectiveness, a brand-new addition to the City of Boise, is dedicated to driving excellence and fostering innovation. It focuses on strategic planning, project management, change management, data analytics, and process improvement to cultivate a high-performance organizational culture.
City Strategy and Continuous Improvement Senior Manager drives strategic alignment and organizational excellence by leading enterprise strategic planning, continuous improvement and organizational change management functions. Oversees a skilled team responsible for executing high-priority projects while building a Center of Excellence to strengthen organizational capacity. Collaborates cross-functionally to foster a culture of innovation, champion continuous improvement, align efforts, and deliver measurable outcomes that improve services for residents. This position is performed under administrative direction.
This position is designated as At-Will.
Bachelor's degree in public administration, business administration, organizational development or a related field and ten years of experience in strategic planning, continuous improvement, change management or a related discipline, including 4 years in a leadership role, or an equivalent combination of education and/or experience.
Knowledge of:
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds. Also, the employee is frequently pushing/pulling up to 10 pounds. The noise level is rarely moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions and outdoor weather conditions. Employees will also drive a vehicle as part of this position.
City Strategy and Continuous Improvement Senior Manager drives strategic alignment and organizational excellence by leading enterprise strategic planning, continuous improvement and organizational change management functions. Oversees a skilled team responsible for executing high-priority projects while building a Center of Excellence to strengthen organizational capacity. Collaborates cross-functionally to foster a culture of innovation, champion continuous improvement, align efforts, and deliver measurable outcomes that improve services for residents. This position is performed under administrative direction.
This position is designated as At-Will.
- Supervises the work of professional, management, technical and/or other employees of a clearly delineated division or exercises independent authority over a critical function with citywide impact directly or through subordinate supervisors to ensure adequate resources are available for staff to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives; and directs actions and results of major processes and programs and maintains controlling budget authority. Evaluates team performance, provides constructive feedback, and supports professional development of team members. Tracks Key Performance Indicators (KPIs) and provides regular updates to leadership.
- Strategic Planning:@@Develops and implements a comprehensive strategic planning framework to align city resources, priorities and initiatives with organizational goals.@@Builds and oversees processes to update strategic plans on a regular cadence.
- Continuous Improvement:@@Manages key continuous improvement initiatives to optimize operational efficiency and effectiveness.@@Champions the use of industry best practices and tools to foster a culture of continuous improvement.@@Establishes and leads a Center of Excellence for continuous improvement by standardizing practices and offering resources, training and support.
- Organizational Change Management:@@Directs critical change management projects to ensure successful adoption and sustainability of organizational changes.@@Develops and implements a comprehensive change management framework, including tools, templates and best practices.@@Establishes and leads a Center of Excellence for change management to empower staff to lead and support change initiatives across the organization.
- Collaboration and Stakeholder Engagement:@@Builds strong relationships with leaders and staff across departments to align efforts, foster trust, and influence positive outcomes.@@Communicates complex ideas and recommendations clearly and persuasively to diverse audiences, including executive leadership and city council members.@@Serves as a trusted advisor and advocate for organizational effectiveness, driving a shared vision for success.
- Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Bachelor's degree in public administration, business administration, organizational development or a related field and ten years of experience in strategic planning, continuous improvement, change management or a related discipline, including 4 years in a leadership role, or an equivalent combination of education and/or experience.
Knowledge of:
- strategic planning principles, tools and methodologies
- Lean Six Sigma principles, tools and methodologies
- organizational change management theories, methodologies and tools
- personnel management
- computer usage, including related software.
Ability to: - collaborate and partner authentically and strategically across functions to build trust, solve complex business problems and influence and engage stakeholders at all levels of the organization
- develop and implement strategic initiatives that align with organizational priorities and deliver results
- communicate complex information clearly and effectively to technical and non-technical audiences
- lead and inspire a team to achieve high performance and professional growth
- coach and mentor others
- cultivate continuous improvement culture within the department
- lead Centers of Excellence; apply creative problem-solving skills to overcome challenges and seize opportunities for improvement; communicate effectively in the English language at a level necessary for efficient job performance
- perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Individuals must be capable of operating vehicles safely and have an acceptable driving record.
Preferred Knowledge, Experience, And Training
Master's degree in public administration, business administration, organizational development or a related field.
Lean Six Sigma certified Black Belt.
Change Management certification, such as Prosci.
Strategic Planning certification.
Experience working in local government or the public sector.
Licensing And Other Requirements
Valid state-issued driver's license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds. Also, the employee is frequently pushing/pulling up to 10 pounds. The noise level is rarely moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions and outdoor weather conditions. Employees will also drive a vehicle as part of this position.
Salary : $109,500 - $130,000
