What are the responsibilities and job description for the Library Assistant IV position at City of Boise?
JOB
City of Boise Library at Bown Crossing is seeking a Library Assistant IV to provide expert reader advisory, circulation services, reference assistance, and technology support to library users while delivering exceptional customer service. This role involves frequent public interaction, requiring patience, tact, and diplomacy, including reinforcing the Library’s Rules of Conduct. The Library Assistant IV also assists with administrative and programming support to help achieve library goals and expectations. With a strong ability to problem-solve and make informed recommendations regarding daily operations, this position works under limited supervision and may be required to work at various locations within the library system.If you're passionate about community engagement, library services, and fostering a welcoming environment, we encourage you to apply!
EXAMPLE OF DUTIES
Assists library users with circulation, reference, readers advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs. Provide guidance, direction and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks and maintains branch operations. Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in-house and outreach programs for users of all ages, as needed. Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies. Utilizes judgment, independent analysis and problem-solving to conduct administrative duties such as balancing the register and making bank deposits. Performs all duties of lower-level related positions, handles complex issues and problems and refers only the most complex issues to higher-level staff. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
SUPPLEMENTAL INFORMATION
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Efforts While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.Working EnvironmentThe work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids. This position works: Some weekends and evenings and schedules vary.
City of Boise Library at Bown Crossing is seeking a Library Assistant IV to provide expert reader advisory, circulation services, reference assistance, and technology support to library users while delivering exceptional customer service. This role involves frequent public interaction, requiring patience, tact, and diplomacy, including reinforcing the Library’s Rules of Conduct. The Library Assistant IV also assists with administrative and programming support to help achieve library goals and expectations. With a strong ability to problem-solve and make informed recommendations regarding daily operations, this position works under limited supervision and may be required to work at various locations within the library system.If you're passionate about community engagement, library services, and fostering a welcoming environment, we encourage you to apply!
EXAMPLE OF DUTIES
Assists library users with circulation, reference, readers advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs. Provide guidance, direction and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks and maintains branch operations. Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in-house and outreach programs for users of all ages, as needed. Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies. Utilizes judgment, independent analysis and problem-solving to conduct administrative duties such as balancing the register and making bank deposits. Performs all duties of lower-level related positions, handles complex issues and problems and refers only the most complex issues to higher-level staff. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
SUPPLEMENTAL INFORMATION
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Efforts While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.Working EnvironmentThe work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids. This position works: Some weekends and evenings and schedules vary.
