What are the responsibilities and job description for the Records Tech II or III - Police position at City of Boise?
Records Technicians perform a variety of tasks in support of the Boise Police Department, including police records management, interpretation of crime reports, and providing time-sensitive assistance to officers, detectives, staff, and administration. The role also involves communicating departmental policies and procedures to both the public and employees. This position works under immediate supervision.
The department currently has two (2) vacancies:
Records Technician II: $16.15 - $18.50
Records Technician III - NIBRS experience preferred: $17.53 - $20.81
Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.
Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system.
Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures.
Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures.
Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.
Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Required Knowledge, Experience, And Training
Records Technician II:
High school diploma and two years of experience working in a professional office environment, using computer software systems to enter data, handling records, and providing customer service via personal interaction and telephone, or an equivalent combination of education and/or experience.
Knowledge of: general office practices, procedures, and equipment; computer usage, including related software; customer service techniques; mathematical computations and data operations; organization and evaluation of crime report data; and the functions of law enforcement.
Ability to: work with high levels of accuracy, both independently and as part of a team; operate with sound professional judgment and ethics, displaying tact, discretion and professionalism; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Records Technician III:
High school diploma or equivalent and four years of experience in administrative support or customer service, or an equivalent combination of education and/or experience.
Knowledge of: general office practices, procedures, and equipment; computer usage, including related software; customer service techniques; mathematical computations and data operations; organization and evaluation of crime report data; and the functions of law enforcement.
Ability to: work with high levels of accuracy, both independently and as part of a team; operate with sound professional judgment and ethics, displaying tact, discretion and professionalism; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training
Four years of direct experience in law enforcement records.
National Crime Information Center (NCIC) certification and teletype familiarity.
Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines.
Licensing And Other Requirements
Special Requirements
Applicants must be able to pass:
City of Boise background check processes, which include a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions.
This position works: day, swing and night shifts as well as weekends and holidays.
Schedule: 40 hours a week, typically (4) ten-hour shifts. Shifts vary based on seniority. Must be able to work all shifts, including nights, days, weekends, and holidays. Must be able to work up to 10 hours a day.
The department currently has two (2) vacancies:
Records Technician II: $16.15 - $18.50
Records Technician III - NIBRS experience preferred: $17.53 - $20.81
This position is eligible for shift differential pay in addition to the hourly wage.
Swing shift: additional 5% if half of shift is scheduled after 5:00 P.M.
Night shift: additional 7.5% if half of shift is scheduled after 9:00 P.M.
Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.
Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system.
Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures.
Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures.
Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.
Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Required Knowledge, Experience, And Training
Records Technician II:
High school diploma and two years of experience working in a professional office environment, using computer software systems to enter data, handling records, and providing customer service via personal interaction and telephone, or an equivalent combination of education and/or experience.
Knowledge of: general office practices, procedures, and equipment; computer usage, including related software; customer service techniques; mathematical computations and data operations; organization and evaluation of crime report data; and the functions of law enforcement.
Ability to: work with high levels of accuracy, both independently and as part of a team; operate with sound professional judgment and ethics, displaying tact, discretion and professionalism; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Records Technician III:
High school diploma or equivalent and four years of experience in administrative support or customer service, or an equivalent combination of education and/or experience.
Knowledge of: general office practices, procedures, and equipment; computer usage, including related software; customer service techniques; mathematical computations and data operations; organization and evaluation of crime report data; and the functions of law enforcement.
Ability to: work with high levels of accuracy, both independently and as part of a team; operate with sound professional judgment and ethics, displaying tact, discretion and professionalism; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training
Four years of direct experience in law enforcement records.
National Crime Information Center (NCIC) certification and teletype familiarity.
Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines.
Licensing And Other Requirements
Have or obtain within six months of employment: National Crime Information Center (NCIC) certification and teletype familiarity.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes, which include a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions.
This position works: day, swing and night shifts as well as weekends and holidays.
Salary : $16 - $19
